Handles assigned bank in accordance with established internal controls properly and performs accurately account postings to guest folios. Maintains knowledge of hotel occupancy status, special events, in-house groups, and other situations affecting the reception desk's daily operation.
Numbers & Facts
Location
Stateline, NV
Description
Responsibilities:
Perform a friendly, professional, and timely manner check in and checkout processes for arrivals and departures
Assigns guest accommodations in accordance with procedures and SOPs. Maintains room availability and reports any issues to supervision.
Handles assigned bank in accordance with established internal controls properly and performs accurately account postings to guest folios.
Maintains knowledge of hotel occupancy status, special events, in-house groups, and other situations affecting the reception desk's daily operation.
Processes guest payments and accounts upon checkout in an efficient, timely, and accurate manner.
Able to articulate amenities menu and process guests' orders and make reservations on behalf of the guest
Maintains guest folios, ensuring all room charges and credits are recorded in a timely manner.
Processes guest payments and accounts upon checkout in an efficient, timely, and accurate manner.
Brings any problems to the attention of the manager or supervisor on duty.