Benefits:- Bonus based on performance
- Competitive salary
- Flexible schedule
- Opportunity for advancement
About the Role:New Day Health Systems in Catonsville, MD is looking for a friendly and organized Front Desk Clerk to be the welcoming face of our practice. If you thrive in a fast-paced healthcare environment and love making a difference in people's days, we want to hear from you!
Responsibilities:- Greet and check in patients and visitors in a professional and welcoming manner
- Answer and route incoming phone calls, take messages, and respond to inquiries
- Schedule, confirm, and manage patient appointments using practice management software
- Verify patient insurance information and collect co-pays at time of service
- Maintain accurate patient records and update demographic information in the EHR system
- Coordinate with clinical staff to ensure smooth patient flow throughout the day
- Handle administrative tasks including filing, faxing, and managing correspondence
Requirements:- High school diploma or GED required; associate's degree or medical office training preferred
- Prior experience in a medical or healthcare front desk role strongly preferred
- Familiarity with EHR/EMR systems and medical scheduling software
- Knowledge of insurance verification and medical billing basics
- Strong communication, customer service, and interpersonal skills
- Ability to multitask and stay organized in a busy front office environment
- Professional, compassionate demeanor with a patient-first attitude
About Us:New Day Health Systems is a trusted healthcare provider serving the Catonsville, MD community with a commitment to compassionate, patient-centered care. Our patients choose us for our dedication to their well-being, and our team members stay because of our supportive, collaborative work environment. At New Day Health Systems, every role matters — and together, we make a real impact on the health of our community.