Benefits:- Employee discounts
- Health insurance
About the Role: Balanced Body Center PA in Matthews, NC is looking for a compassionate and organized Patient Care Coordinator to join our growing team. This is an exciting opportunity to be the heartbeat of our practice — connecting patients with the care they need while keeping our clinic running smoothly. If you thrive in a fast-paced healthcare environment and love making a difference in people's lives, we want to hear from you!
Responsibilities: - Greet and check in patients, ensuring a welcoming and professional front-desk experience
- Schedule and confirm patient appointments, follow-ups, and referrals
- Verify insurance eligibility and assist patients with billing and payment inquiries
- Maintain accurate and up-to-date patient records in the electronic health record (EHR) system
- Coordinate communication between patients, providers, and clinical staff
- Manage incoming calls, emails, and patient correspondence in a timely manner
- Support care team with administrative tasks to ensure efficient daily clinic operations
Requirements: - 1+ years of experience in a medical office, healthcare, or patient-facing administrative role
- Familiarity with EHR/EMR systems and medical scheduling software
- Knowledge of insurance verification, co-pays, and basic medical billing processes
- Strong interpersonal and communication skills with a patient-first attitude
- Highly organized with the ability to multitask in a busy clinical environment
- Proficient in Microsoft Office and general computer skills
- High school diploma or equivalent required; associate's degree or medical administration certification a plus
About Us: Balanced Body Center PA is a dedicated healthcare practice in Matthews, NC, committed to providing personalized, whole-body care to our patients and community. Our patients choose us for our attentive, compassionate approach and our focus on long-term wellness outcomes. We foster a collaborative and supportive work environment where every team member plays a vital role in delivering exceptional patient experiences.