| Location | Holiday Inn Express & Suites- Orangeburg, SC |
| Salary | $14 Per Hour |
Guestservices:Welcomeguestswarmly,answerquestions,andassistwithrequestsorconcerns.
Check-inandcheck-out:Registerarrivingguests,verifyreservations,issueroomkeys,andprocessdepartures.
Reservations:Make,modify,andcancelreservationsusingthehotel’sreservationsystem.
Payments:Processguestpayments,deposits,refunds,andinvoicesaccordingtohotelprocedures.
Telephoneandcommunication:Answercalls,transfercalls,takemessages,andprovideaccurateinformationabouthotelservices.
Problem-solving:Addressguestcomplaintsprofessionallyandrefermorecomplexissuestoasupervisorormanager.
Coordination:Communicatewithhousekeepingandotherdepartmentsregardingroomavailability,guestrequests,andspecialaccommodations.
Safetyandsecurity:Followhotelpoliciesforguestprivacy,cashhandling,andemergencyprocedures.
Hotelstandards:MaintainaprofessionalappearanceanddeliverserviceconsistentwithIHGbrandstandards.
Highschooldiplomaorequivalentpreferred.
Strongverbalcommunicationandcustomerserviceskills.
Basiccomputerskillsandabilitytolearnhotelbookingsoftware.
Professional,friendly,andorganizeddemeanor.
Abilitytomultitaskinabusyhotelenvironment.
Flexibilitytoworkevenings,weekends,holidays,androtatingshiftsasrequired.
Previoushotelorfrontdeskexperiencemaybepreferredbutisnotalwaysrequired