Position title: Front Desk Attendant
Position Summary:
Attend to guests courteously and deal promptly with their requests and queries.
Have Detailed information about the hotel and city. Check on VIP guest
movements, complete their pre-registration formalities.
Allocate rooms to all arriving guests after checking the guest preferences. Collect
guest feedback forms and do any possible first-hand service recovery steps. GRE Duties and Responsibilities: - Welcome guests during check-in and giving a fond farewell to guest while checkout.
- Handling guest complaints and concerns in an efficient and timely manner.
- Overseeing VIP guests, arrivals and departures.
- Coordinating and multi-tasking job duties in a busy environment.
- Should possess detailed information about the Hotel, city as well as the competition.
- Detailed information regarding arrivals and room requirements.
- Have up to date information on daily room occupancy
- Providing excellent customer service as per hotel standards.
- Greeting guests as they enter and exit the hotel.
- Providing information regarding the Hotel, town attractions, activities etc.
- Check on VIP reservations, complete their pre-registration formalities.
- Allocate rooms to all arriving guests.
- Maintain up-to date information on room rates, current promotions, offers and packages
- Maintain all guest folios in the manner instructed and type out necessary guest likes and dislikes to the appropriate fields on the profile.
- Co-ordinate with housekeeping for clearing of rooms.
- Collect Guest feedback during guest departure along with his likes and dislikes.
- Perform basic cashier activities as and when required.
- Maintain guest lockers for safe custody.
- Ensure that all check-ins and check-outs are handled smoothly without unnecessary delay or discomfort to any guest.
- Give proper and complete handover to the next shift
- Should be able to handle all guests without bias or prejudice.
- Follow the house rules and policies laid down by the management.
- Adhere to strict staff grooming and hygiene standards.
- Report to work in required uniform and in adherence with the Hotel’s Dress Code Policy.
- Consciously and continuously strive to better his/ her skills and increase his/her knowledge.
- Good command of the English language is essential, both written and verbal
- Must possess strong organization time management skills, attention to detail.
- Must be guest service focused and a team player.
- Positive attitude and outgoing personality is essential.
- Must be able to work shifts - days, evenings, weekends and holidays.
- Ability to relate well to Hotel guests and employees.
- Professional in demeanor and presentation.
- Personable, enthusiastic, self-motivated and able to work independently.
- Observant, discriminating and detail-oriented
- Ability to understand and carry out oral and written instructions and request clarification when needed.
- Strong interpersonal and organizational skills.
- Able to work morning, evening, weekend, holiday, and overnight shifts.
Prerequisites:
Great guest interaction skills.
Great listening skills.
Sound decision making.
Good interpersonal and communication skills.
Leadership/People management.
Education: High school diploma or equivalent. Must be able to read, speak, write, and
understand the primary language used in the workplace. His/her behavior and
personal appearance will always be geared to the objective of being an example
to all other staff within the hotel. He/she will strive to use a polite language and be
well-groomed in his/her relationship with the hotel guests, colleagues and staff.
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