Front Desk Associate

Scenthound San Diego, CA

San Diego, CA

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JOB DETAILS

SALARY

$23–$27 Per Hour

SKILLS

Animal Care, Animal Training, Calendar Management, Communication Skills, Computer Skills, Customer Support/Service, Customer/Client Research, Detail Oriented, Establish Priorities, Health Education, Housekeeping/Cleaning, Performance Metrics, Problem Solving Skills, Restaurant, Retail, Retail Sales, Revenue Growth, Sales, Team Building, Team Player, Time Management, Training/Teaching, Up-Selling

LOCATION

San Diego, CA

POSTED

30+ days ago

Benefits:

401(k)
Bonus based on performance
Company parties
Flexible schedule
Free food & snacks
Free uniforms
Opportunity for advancement
Training & development

Who We Are
Scenthound is not your everyday dog grooming shop. We are a revolutionary concept focused on the dog’s overall health and wellness, not only haircuts! At Scenthound, we are a culturally driven, highly collaborative and self-motivated team that prioritizes dog and employee safety. We are personally devoted towards the development of each team member. If you share our values and want to join our growing team, we’d love to hear from you!

NORTH STAR
We remove barriers so that people can love and connect with their dogs every day.

VALUES
Dog First. One Pack. Bring Love. Seek Growth. Make A Difference.

About the Position
The Sales & Front Desk Associate is a key position at Scenthound, focused on selling memberships while providing exceptional service to every customer. This position requires:

Sales experience and confidence (membership sales is highly valued!)
Customer service experience (retail or restaurant)
Computer/ Technology proficiency
A passion for dogs and dog health & wellness!
Reliable transportation
Willingness to work in a smoke-free environment

Who We Are Looking For
We are searching for a goal-oriented team member who has a passion sales and customer service! A successful Sales & Front Desk Associate is outgoing, self-motivated, an independent problem solver, and a compassionate dog lover! We are looking for a motived team member who wants to advance their career through our training path to become a Scenthound Manager!

Benefits

Direct career growth path to Management positions (Asst. Manager, Manager) and additional options
Competitive hourly base pay, plus tips; sales bonuses
Flexible scheduling
Total Compensation - $23-27/hr.
- Base pay is $18.00 - $21.00 an hour. Can expect $5.00-$6.00 additional per hour based on tips and commissions incentives.
- Opportunity for base pay increase/raise after 3 months of employment, contingent on performance
Merit-based pay increases
Complimentary service membership

Tasks

Drive membership sales through health and wellness education
Drive key performance indicators – average ticket price and rebook ratio – through memberships, service add-ons, and retail sales
Develop membership leads; Follow up with potential members
Schedule customer appointments, manage customer profiles and records
Manage customer expectations; Resolve customer concerns; Retain memberships
Willingness to work directly with dogs and learning the basics of their hygiene services
Adhere to Scenthound sanitary and cleaning practices – keep reception area clean and presentable
Perform other tasks and duties as assigned by the Scenter Manager

Skills and Abilities

Confidence in selling services and products
Ability to connect with customers (both canine and human!) and provide outstanding customer service
Ability to learn our products and services to educate the dog parents; speak to our values and culture as a basis for our services
Effective communication with team members and dog parents (in person and on the phone)
Independently solve problems using Scenthound values and culture as a guide
Attention to detail
Safe dog handling
Time-management; Scheduling appointments efficiently
Accountability; hold oneself and others to Scenthound standards

Front Desk Associate

Scenthound San Diego, CA

San Diego, CA

About the Company

Scenthound San Diego, CA

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