Front Desk Associate

Front Desk Associate

General Position Description

The Front Desk Associate greets, assists, and directs members, guests, staff and callers as they enter or call the gym. Also performs a variety of administrative and operational duties as necessary.

Duties

• Greets and checks-in all members as they enter the gym.
• Greets and registers guests.
• Answers the phone using the correct greeting and assists callers as needed.
• Processes all transactions at the Point of Sale register
• Assists members with all inquiries
• Maintains a clean and orderly front desk/lobby area
• Ensures that front desk systems are followed such as proper Member Check-In, telephone Inquiry, Guest Registration, Cash Handling, Replacement of Member ID Card, Delinquent Account Procedures, Account Change requests
• Projects a polished, professional image at all times
• Provides a superior level of customer service to members and guests
• Performs a variety of duties including filing paperwork, folding towels, doing walk-through's of the facility or any other duties as assigned

Required Skills

• Good communication skills
• Good customer service skills
• Be able to function effectively in a fast-paced environment
• Operate phone and standard office equipment effectively
• Basic recordkeeping skills