Front Desk Associate

The Part-Time Front Desk Associate is the first point of contact for the YWCA of Asheville and WNC. Front Desk Associates create a welcoming, safe, and inclusive environment by actively engaging guests from the moment they walk in or call. They listen attentively
to understand the goals of our guests and guide them toward the right resources. They also support member growth and retention. As a team, we provide  safe, supportive, and inclusive programming to members who utilize our fitness center, pool (once reopened), workshops, classes, programs, and childcare center.

 

Create a welcoming environment for all people accessing the YWCA as a top priority. 

Enforce all facility rules, regulations, along with racial, gender, and inclusivity policies.

Greet all members and guests with warmth, professionalism, care, and intentionality when they first arrive through the door. 

 

Engage guests and members in meaningful conversation, building rapport and trust.

Listen to guest and member concerns with empathy and escalate issues that cannot be immediately resolved to the Front Desk Coordinator or Director as needed.

 

Support People and Culture by creating welcome kits and completing other duties as assigned.

 

Engage guests and process new member enrollments for walk-in prospects and renewals. This includes entering member data into Daxko, collecting payments, and activating memberships.

 

Mission-Based Conversations: Engage prospective members in membership options. 

Renewals: Manage membership renewals, ensuring members understand the value of their continued support.

 

Education/Experience: High School Diploma or equivalent and/or demonstrated reliability and customer service experience through volunteer work, caregiving, or community involvement.