Front Desk Associate

SPA OPERATIONS & FRONT DESK ASSOCIATE

Full-time & Part-time -Nights and Weekends

Responsibilities include all front desk and assisting in back of house operations. The successful Front Desk Associate will be a self-starter with exceptional multitasking skills, and be willing to work as part of a team in a fast-paced, goal-driven environment while maintaining a positive and professional attitude.
 

Essential Duties

• Provide superior customer service while encompassing The Remedy brand standards 
• Greet guests warmly, anticipating needs, proactively create an excellent customer experience, and take personal ownership of a seamless experience in the spa
• Personally guide guests through the spa
• Answer phone and respond to guest communications  promptly 
• Correspond in a friendly, professional manner via email, over the telephone, and over live chat or text
• Exhibit time management skills and ability to self-start, possess the ability to prioritize tasks 
• Possess an unflappable demeanor in times of high-stress and chaos
• Display a genuine team spirit and flexible attitude
• Be able to work scheduled shifts
• Be available to work nights, weekends, and some holidays
• Schedule guests following strict Remedy protocol, to maximize efficient use of time
• Elevate the guest experience by knowledgeably offering enhancements and additional services
• Have each new client fill out and sign an intake form
• Communicate with all co-workers and guests in a friendly, professional manner
• Educate clients and close out retail sales that will provide guests with the maximum benefits
• Help maintain retail area, communicate with management about product, feedback, stock levels, etc
• Facilitate an impeccable environment by ensuring that all back-of-house tasks are complete
• Wash and fold laundry
• Complete side work and closing duties directed by co-workers or managers
• Be positive, outgoing, and energetic
• Attend all meetings and training required of your department or company in general
• Check email and #slack regularly, participate in discussions, and help find solutions
• Adhere to all policies and procedures expected of the Remedy staff
• Adhere to any protocol changes issued by management

Qualifications and Experience

• Professional communication skills, both written and verbal
• Must have schedule availability to include evenings, weekends, and holidays
• Prior experience in retail, hospitality, or salon/spa industry strongly preferred
• Experience with salon/spa software and Microsoft office a plus, general computer knowledge is required
• Natural ability to sell and educate clients on products and treatments
• Ability to sustain reasonable physical activity for the duration of a scheduled shift
• Ability to lift up to 25lbs