Front Desk Assistant - Dallas

Posting Details

Posting Details

Posting Number S05837P Position Title Front Desk Assistant - Dallas Functional Title Visitor Services and Security Assistant Department Crow Museum Salary Range $40,000 Pay Basis Monthly Position Status Regular full-time Location Dallas Position End Date (if temporary) Posting Open Date 05/26/2026 Posting Close Date Open Until Filled Yes Desired Start Date 06/15/2026 Job Summary

The Visitor Services and security staff are the first point of contact many guests, artists, and donors have with the museum. They serve as ambassadors representing the Museum, and welcoming the public during open hours and select events and programming. Visitor Services and Security staff perform a variety of functions including greeting and checking-in guests, providing information about and promoting museum membership, and informing visitors of current and upcoming exhibitions, programs, and events. They also assist with tasks related to the opening and closing of the building and setting up/striking the space before and after events.

The Crow Museum of Asian Art of the University of Texas at Dallas inspires and promotes learning and dialogue about the arts and cultures of Asia through our exhibitions, the research and preservation of our collections, artistic and educational programming, and visitor experience and engagement. We accomplish this in accordance with the highest professional standards, through collaboration with our public and partners in our communities, nationally, and internationally. By cultivating compassion through our work, we build greater awareness and a shared sense of what it means to be human.

The Visitor Experience and Security Representative is empowered to enhance the guest experience with the museum through friendly, mindful interactions while safeguarding artwork and ensuring museum policies are followed. Museum public hours of operation are Tuesday-Sunday, 11:00-5:00. Must be able to work a flexible schedule, including occasional evenings & weekends required.

Minimum Education and Experience

High school graduate or equivalent. A minimum of six months of office and/or customer service experience.

Preferred Education and Experience

Preferred Experience

• Experience in customer service, reception, non-profit, security, or related field.
• Bilingual preferred but not required.
• A love and appreciation of the arts and an incredible curiosity about humanity and the objects left as our history.
• Ability and willingness to learn about artwork in the galleries and communicate this information with visitors.
• Outgoing personality, be comfortable meeting and engaging with new people, and demonstrate exemplary communication skills.
• Ability to actively address difficult situations in a compassionate and friendly manner.
• Candidate should also have high professional integrity: reliable, flexible, excellent work ethic.
• Knowledge of and ability to use Microsoft Office (Excel, Word, Outlook).

Other Qualifications

To the extent this position requires the holder to research, work on, or have access to critical infrastructure as defined in Section 117.001(2) of the Texas Business and Commerce Code, the ability to maintain the security or integrity of the critical infrastructure is a minimum qualification to be hired and to continue to be employed in the position.

Essential Duties and Responsibilities

Essential Duties and Responsibilities

• Welcome visitors with a friendly introduction to the museum and provide an orientation of the galleries.
• Ensure safety and security of guests, artwork and gallery spaces by informing guests of museum policies and enforcing them.
• Monitor museum security cameras and security system, troubleshoot alarms, secure gallery and museum spaces (upon certification provided by the museum).
• Enthusiastically inform guests on museum programming, as well as current programs throughout UT Dallas.
• Answer the main phone line, field questions, and forward calls to the appropriate staff members.
• Provide light administrative assistance, solicit memberships, promote programs, stock brochures and maintain gallery interpretives.
• Provide a greater understanding of the collection and exhibitions for visitors through various educational tools. (Exhibition and general Art and Art History training will be provided).
• Assist and accommodate museum guests with special needs, in compliance with the Americans with Disabilities Act.
• Work with donors, lenders, vendors, other museum professionals, the public and co-workers with integrity, professionalism and tact.
• Maintain a through knowledge of office practices, procedures, and equipment including the telephone, computer, copier, printer, etc.
• Perform tasks on online platforms and applications such as Microsoft Office, Outlook, Excel, Word, database systems.
• Observe surrounding gallery spaces and works on display for safety concerns or damage and report to supervisor.
• Set-up and break down supplies, tables, chairs, audio equipment, etc. for events and programs.
• Perform other duties, as assigned.

Physical Demands and Working Conditions

This position requires the ability to stand for long periods of time on hard floors, bend down and move between and within galleries. Reasonable accommodations will be given for accessibility purposes. Light-Moderate lifting of no more than 40 pounds required.

Physical Activities Working Conditions Additional Information

Work Notice:

Work will be performed on-site and in person. This position is located at The Crow Museum in Dallas - Address: 2010 Flora St, Dallas, TX 75201

What We Can Offer

UT Dallas is an Equal Opportunity Employer with an employee-friendly and supportive work environment. Our comprehensive compensation and benefits package that is effective as of your hire date includes:

• Competitive Salary
• Tuition Benefits
• BCBS PPO Medical Insurance Options - including 100% paid employee medical coverage for full-time employees
• AD&D Insurance
• Dental & Vision Plan Options
• Long and short-term disability
• TRS Retirement Plan
• Fertility Benefits
• Paid time off

All UT Dallas employees have access to various professional development opportunities, including a membership to Academic Impressions, LinkedIn Learning, and UT Dallas Bright Leaders Program.

Visit https://hr.utdallas.edu/employees/benefits/ for more information.

Special Instructions Summary Important Message

1) All employees serve as a representative of the University and are expected to display respect, civility, professional courtesy, consideration of others and discretion in all interactions with members of the UT Dallas community and the general public.

2) The University of Texas at Dallas is committed to providing an educational, living, and working environment that is welcoming, respectful, and inclusive of all members of the university community. UT Dallas does not discriminate on the basis of race, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, national origin, disability, genetic information, or veteran status in its services, programs, activities, employment, and education, including in admission and enrollment. The University is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities. To request reasonable accommodation in the employment application and interview process, contact the ADA Coordinator. For inquiries regarding nondiscrimination policies, contact the Title IX Coordinator.

Supplemental Questions

Required fields are indicated with an asterisk (*).

• Please indicate your highest degree level:

• None

• Associate's

• Bachelor's

• Master's

• Juris Doctor

• PhD or equivalent

• Please indicate years of relevant experience:

• None

• Less than one year

• One to three years

• Three to five years

• Five years plus

• Are you able to occasionally work outside of normal business hours?

(Open Ended Question)

Applicant Documents

Required Documents

• Resume
• Cover Letter/Letter of Application

Optional Documents

• Veteran Employment Preference - Form DD-214