Front Desk Assistant

The Front Desk Assistant is the first point of contact for families, youth, and school partners at a Blue Door Academy school-based site. This role manages the full membership process - from initial inquiry through active enrollment - while serving as a frontline ambassador of the Blue Door Academy experience. The Front Desk Assistant ensures that every family feels welcomed, every record is accurate, and every interaction reflects the professional standard Blue Door Academy is known for.

This is not an administrative role in the traditional sense. It is a people-first position that requires exceptional customer service instincts, organizational discipline, and a genuine commitment to serving youth and families with warmth and professionalism.

What This Role Requires: The Blue Door Academy Customer Service Standard

Every Front Desk Assistant is expected to hold three commitments in every interaction:

You Greet with Purpose

First impressions define the Blue Door Academy experience. The Front Desk Assistant is the first face families and youth encounter - and that moment matters. Every greeting should be warm, professional, and intentional. Members and parents should always feel welcomed, seen, and valued from the moment they arrive.

You Own the Member Experience

The Front Desk Assistant is the keeper of the enrollment process. From a family's first inquiry through active membership, this role ensures every step is smooth, accurate, and family-friendly. Enrollment is not paperwork - it is the gateway to youth access. Own it with care.

You Hold the Standard

Blue Door Academy sites operate with consistency and professionalism. The Front Desk Assistant upholds communication, data accuracy, and compliance standards every day. The experience families have at the front desk reflects the entire organization.

Key Responsibilities

Member Welcome & Enrollment

• Greet all youth, families, and visitors warmly and professionally at point of entry.
• Serve as the primary point of contact for new family inquiries; guide families through the enrollment process clearly and efficiently.
• Process membership applications, collect required documentation, and enter data accurately into membership systems.
• Ensure all enrollment records are current, complete, and compliant with organizational and licensing requirements.
• Communicate enrollment status, program information, and site expectations to families in a timely manner.

Customer Service & Family Engagement

• Answer incoming phone calls, emails, and walk-in inquiries; respond within established customer service timeframes.
• Use the standard Blue Door Academy phone greeting and communication protocols in all family and stakeholder interactions.
• Address parent questions and concerns with professionalism and empathy; escalate unresolved issues to the Branch Director.
• Support parent engagement by distributing communications, event reminders, and program updates.
• Create a welcoming environment that reflects the Academy's core tenets: Youth First, Every Family Matters, and Relationships Are the Work.

Records & Administrative Support

• Maintain accurate daily attendance records and submit required documentation on schedule.
• Manage membership files in accordance with organizational, regulatory, and confidentiality standards.
• Support operational compliance by maintaining records aligned with applicable state licensing requirements (see Site Addendum).
• Assist the Branch Director with administrative tasks and reporting as needed.

Site Support & Safety

• Maintain the front desk and reception area as a clean, organized, and welcoming space.
• Monitor site access and follow all visitor management and safety protocols.
• Support emergency procedures and communicate safety concerns promptly to the Branch Director.