Front Desk Ambassador

Job Title

Front Desk Ambassador

Department

Front Office / Guest Services

Position Summary

The Front Desk Ambassador is the first point of welcome for guests at arrival, and a key contributor to creating memorable guest experiences throughout their stay. This role involves greeting guests warmly, efficiently handling check-ins and check-outs, managing guest inquiries and requests, and collaborating with other hotel departments to ensure seamless service delivery.  

Key Responsibilities

• Welcome guests upon arrival with a friendly and professional greeting. 

• Conduct guest check-in and check-out procedures accurately and efficiently (assign rooms, issue keys, process payments). 

• Handle guest requests, questions and complaints promptly and courteously, ensuring guest satisfaction. 

• Maintain knowledge of the hotels room types, rates, amenities, on-site services and local area attractions; assist guests with directions and recommendations. 

• Coordinate with housekeeping, maintenance, security and other departments regarding room readiness, guest arrivals/departures and special requests. 

• Operate front desk systems (property management system, point-of-sale, phone system) and handle cash bank, transactions, closing reports when required. 

• Ensure the cleanliness, organization and professional appearance of the lobby/front desk area. 

• Follow safety, security, and emergency procedures as required. 

• Uphold and represent the hotels brand standards at all times, acting as an ambassador for the property. 

• Perform other related duties as assigned by management.

Qualifications & Skills

• High school diploma or equivalent; college coursework in hospitality is a plus. 

• Previous experience (1+ years) in a front desk, guest services or hospitality role preferred. 

• Excellent verbal and written communication skills; strong interpersonal skills with a guest-centric attitude. 

• Ability to multitask, pay attention to detail, operate in a fast-paced environment. 

• Proficiency with front desk / property management software and standard office/computer equipment is preferred. 

• Flexibility to work various shifts (including evenings, weekends, holidays) as required. 

• Professional appearance and demeanor, strong sense of integrity and confidentiality.

Working Conditions

• Stand, sit, or walk for extended periods; may require lifting/moving light objects (depending on specific property). 

• Shift work including nights, weekends and holidays may be required depending on hotel operation.

Benefits / Rewards (optional section)

• Employee discounts on hotel stays, food & beverage, etc. (if applicable)

• Paid time off, training and growth opportunities

• A supportive and service-driven work environment