Benefits:- Employee discounts
- Flexible schedule
- Opportunity for advancement
- Paid time off
- Training & development
Holiday Inn Express Atlanta Downtown (the “Hotel”) is seeking a Front Desk Agent who will also assist with valet operations. This position plays a key role in delivering an exceptional guest experience by ensuring smooth arrivals, departures, and professional handling of guest vehicles.
The ideal candidate provides service with integrity, efficiency, and a welcoming smile — from check-in to check-out.
Responsibilities
- Welcome guests in a warm, friendly, and professional manner
- Perform accurate guest check-in and check-out procedures
- Respond to guest inquiries and resolve concerns promptly
- Safely park and retrieve guest vehicles in a timely manner
- Maintain awareness of lobby and front drive activity
- Balance cash drawer by counting cash at the beginning and end of each shift
- Assist and collaborate with housekeeping, maintenance, and other departments as needed
- Follow hotel policies, brand standards, and safety procedures
- Must be able to work AM, PM, overnight shifts, weekends, and holidays
- Continuous standing and walking for the duration of the shift
Qualifications & Requirements
- Valid U.S. driver’s license required (clean driving record preferred)
- Prior hotel front desk experience required
- Hotel Key PMS experience preferred
- Prior experience with IHG brand hotels is a plus
- Excellent oral and written communication skills
- Strong multitasking and organizational skills
- Ability to work in a fast-paced environment
- Team-oriented and collaborative mindset
- Self-motivated, dependable, and detail-oriented