Front Desk Agent

About the role

Our team at Recess Hotel & Club is looking for a passionate and dynamic Front Desk Agent to create a welcoming, luxurious experience for our guests. This individual will set the tone for the guest experience, anticipating and fulfilling requests to ensure that each has an unforgettable experience.  The ideal candidate is enthusiastic about making great impressions and delivering exceptional service at all times.

What you'll do

• Provide welcoming and exceptional service upon guest arrival and for the duration of their stay to create a fun, meaningful experience for guests
• Check-in and check-out guests according to resort procedure
• Address guest requests, challenges or complaints in a friendly, attentive and timely manner
• Effectively communicate Front Office and guest needs to management or other departments
• Manage reservations and VIP guest amenities/requests
• Maintain a working knowledge of resort operations, the Bardo brand and available guest services and resort programming
• Maintain and uphold brand, operational, culture and service standards in all guest areas and across the resort

Qualifications

• Hard-working team player with a positive attitude and strong attention to detail
• Passionate about hospitality and providing elevated service, and possess a desire to learn
• Able to multitask and make decisions in a fast-paced environment
• Excels at verbal and written communication
• Excellent presentation and grooming standards
• Previous experience with property management systems is a plus
• Able to endure abundant physical movement in various work areas
• Able to maintain a friendly and welcoming demeanor when addressing guests

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to lift and carry up to 50 pounds.
• Ability to bend, reach, stoop, and move banquet equipment as needed.
• Ability to work evenings, weekends, holidays, and flexible schedules based on business demands.

Why Recess?

Build something from the beginning.

• Join the opening team behind one of Savannah's most anticipated lifestyle hotels and help shape the guest experience from day one.

Take care of yourself.

• Medical, dental, vision, and wellness benefits for eligible full-time team members
• Company-matched 401(k) with fast vesting
• Up to 20 days of paid time off, paid holidays, and a paid birthday
• Complimentary daily team member meal

Experience the brand.

• Complimentary two-night stay at Hotel Recess & Club Savannah
• Team member discounts on dining, Saltgrass Spa treatments, retail, and The Cooking School at Saint Bibiana 
• Complimentary fitness classes

Travel farther.

• Employee rates at select Leading Hotels of the World properties
• Discounts at Highgate hotels worldwide

Grow with Left Lane.

• Referral incentives and guest recognition programs
• Career development opportunities across a growing hospitality portfolio
• The opportunity to help shape one of hospitality's most exciting lifestyle brands