Front Desk Agent

Hotel Investment Services

  • Petoskey, MI
  • 3 days ago

    Highlights

    The ideal candidate will provide exceptional guest service while assisting with front desk operations and hotel bar service. Welcome guests and manage check-ins, check-outs, and reservations.

    Numbers & Facts

    LocationPetoskey, MI

    Description

    The Hotel Earl is seeking a friendly, dependable, and customer-focused Front Desk Agent to join our hotel team. The ideal candidate will provide exceptional guest service while assisting with front desk operations and hotel bar service.

    Key Responsibilities

    • Welcome guests and manage check-ins, check-outs, and reservations.

    • Handle guest inquiries, payments, and requests professionally.

    • Prepare and serve alcoholic and nonalcoholic beverages.

    • Maintain a clean, organized front desk and bar area.

    • Follow hotel standards and responsible alcohol service regulations.

    • Work collaboratively with team members to ensure guest satisfaction.

    Qualifications

    • Previous hotel, customer service, or bartending experience preferred.

    • Basic knowledge of beer, wine, and cocktail preparation.

    • Strong communication and multitasking skills.

    • Dependable, professional, and guest-focused.

    • Flexible availability, weekends, and holidays are required.

    • Must meet legal requirements for serving alcohol.

    Benefits

    • Competitive hourly pay plus potential bartending tips.

    • Medical, dental, and vision insurance.

    • Paid time off (PTO).

    • 401(k) retirement plan.

    • Employee hotel discounts.

    • Training and career advancement opportunities.

    Benefits are subject to eligibility and company policies.

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