Front desk agent / Overnight

Job Summary:

As a Front Desk Agent at our hotel, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out process. You will play a crucial role in creating a welcoming atmosphere and ensuring that guests have a pleasant stay. Your responsibilities will include managing reservations, addressing guest inquiries, and coordinating with other hotel departments to meet guest needs.

Key Responsibilities:

- Greet guests upon arrival with a warm and friendly demeanor.

- Check guests in and out efficiently, ensuring all necessary information is collected and processed accurately.

- Manage reservations and handle changes or cancellations as needed.

- Provide information about hotel services, local attractions, and dining options.

- Address guest inquiries and resolve any issues or complaints promptly and professionally.

- Maintain an organized front desk area and ensure all necessary supplies are stocked.

- Process payments and maintain accurate financial records.

- Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready and meet quality standards.

- Assist with special requests and provide personalized service to enhance the guest experience.

- Stay informed about hotel policies, procedures, and emergency protocols.

- Perform other duties as assigned by management