Job Summary
Holiday Inn Express Topeka North is seeking a reliable, friendly, and customer-focused Front Desk Agent / Night Auditor to join our team. The ideal candidate will provide exceptional guest service, handle front desk operations, and ensure a smooth overnight hotel experience for our guests.
Hotel experience is a plus but not required. We are willing to train the right candidate with a strong customer service background.
Responsibilities
- Greet and welcome guests in a friendly and professional manner
- Check guests in and out efficiently
- Answer and direct phone calls with excellent phone etiquette
- Handle guest requests, concerns, and inquiries promptly
- Process reservations and maintain accurate guest records
- Perform basic accounting and night audit tasks during overnight shifts
- Prepare daily reports and balance transactions
- Maintain a clean, organized, and professional front desk area
- Communicate effectively with management and other team members
- Follow hotel policies and procedures to ensure guest satisfaction
Qualifications
- Customer service experience is required
- Hotel experience is preferred but not required
- Excellent communication and interpersonal skills
- Strong phone etiquette and professional demeanor
- Computer literate and comfortable learning hotel software systems
- Ability to multitask in a fast-paced environment
- Dependable, punctual, and detail-oriented
- Ability to work independently during overnight shifts
- Must be authorized to work in the United States
Schedule
- Full-time and Part-time opportunities available
- Evening, overnight, weekends, and holiday availability preferred
What We Offer
- Competitive pay
- Training provided
- Supportive work environment
- Opportunities for growth and advancement
- Employee hotel discounts
Apply Today!
If you enjoy helping people, providing excellent customer service, and working in a team-oriented environment, we'd love to hear from you. Join the team at Holiday Inn Express Topeka North and help create outstanding guest experiences every day.