Front Desk Agent- Night Audit 11PM-7AM

The Night Auditor is responsible for overseeing front desk operations during overnight hours, assisting guests, balancing daily financial transactions, and preparing end-of-day reports to ensure smooth hotel operations. Welcome and assist guests with check-ins, check-outs, and overnight requests.

Benefits:

• Employee discounts
• Paid time off

Job Summary


We are seeking a dependable and detail-oriented Night Auditor to join our team. The Night Auditor is responsible for overseeing front desk operations during overnight hours, assisting guests, balancing daily financial transactions, and preparing end-of-day reports to ensure smooth hotel operations.


Key Responsibilities

•  Welcome and assist guests with check-ins, check-outs, and overnight requests 
•  Answer phone calls and respond to guest inquiries professionally 
•  Process reservations, cancellations, and room changes 
•  Balance and reconcile daily financial transactions and reports 
•  Run nightly audit procedures and prepare accounting summaries 
•  Handle guest concerns and resolve issues promptly 
•  Maintain security and safety procedures during overnight hours 
•  Ensure lobby and front desk areas remain clean and organized 
•  Coordinate with housekeeping and maintenance teams as needed 
•  Prepare reports for management and morning staff 

Qualifications

•  High school diploma or equivalent required 
•  Previous hotel front desk or customer service experience preferred 
•  Experience with hotel property management systems is a plus 
•  Strong attention to detail and organizational skills 
•  Basic math and computer skills 
•  Ability to work independently overnight 
•  Excellent communication and customer service skills 
•  Reliable attendance and punctuality required 

Preferred Skills

•  Experience with Hilton systems such as PEP
•  Cash handling and accounting experience 
•  Ability to multitask in a fast-paced environment 
•  Professional appearance and demeanor