| Location | Miami Beach, FL |
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Front Desk Agent
We're Seeking a Front Desk Agent Who Makes Arrivals Feel Anything but Standard
The Front Desk Agent creates a warm, efficient, and engaging arrival and departure experience while handling check-ins, check-outs, guest requests, payments, reservations support, and daily Front Office responsibilities.
Why You'll Love It Here
Complimentary Spa & Gym Access
Up to 3 Complimentary Fitness Classes per Week
Spa, Restaurant & Boutique Discounts
Designated Employee Pool Days during the summer
Complimentary Employee Meals
Medical, Dental & Vision Insurance
Company-paid Life, Short-Term & Long-Term Disability Insurance
Paid Time Off & 7 Paid Holidays, including a Floating Holiday
401(k) Retirement Plan with Company Match
Training, Development & Career Growth Opportunities
Employee celebrations, events & appreciation throughout the year
Live the lifestyle you help create.
Position Summary
The Front Desk Agent creates a warm, efficient, and engaging arrival and departure experience while handling check-ins, check-outs, guest requests, payments, reservations support, and daily Front Office responsibilities.
Key Responsibilities
Welcome guests and complete check-in and check-out accurately and efficiently.
Verify reservations, identification, payment, room assignment, and guest preferences.
Process payments, deposits, room charges, and adjustments according to procedure.
Respond to guest questions, requests, and concerns with ownership and follow-through.
Maintain strong knowledge of hotel amenities, spa, dining, programming, membership, and local information.
Coordinate with Housekeeping, Guest Relations, Engineering, Reservations, and other departments.
Answer phones, emails, and Front Desk communications professionally.
Maintain accurate guest profiles, notes, logs, and shift information in Opera or the property-management system.
Recognize returning guests and VIPs and communicate special requests appropriately.
Maintain confidentiality, cash-handling standards, and Front Office procedures.
Required Skills & Qualifications
Previous hotel Front Desk or guest-service experience preferred.
Working knowledge of Opera or similar PMS preferred.
Strong communication, organization, and problem-solving skills.
Ability to multitask calmly in a fast-paced environment.
Flexible availability including weekends, holidays, and varied shifts.
Core Competencies
Guest / Team Service
Communication & Collaboration
Organization & Attention to Detail
Accountability & Reliability
Adaptability & Problem Solving
Work Environment
This position works primarily in a professional hotel environment and requires regular collaboration with multiple departments and movement throughout the property as business needs require.
Physical Requirements
Ability to stand and/or sit for extended periods throughout the shift.
Frequent use of a computer, telephone, and Front Office equipment.
Frequent walking, reaching, and repetitive hand movement.
Ability to lift, carry, push, or pull up to 25 pounds occasionally.
Ability to communicate clearly in a busy guest-facing environment.
Work where hospitality, culture, wellness, and community come together… every day.
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