Position SummaryThe Front Desk Associate serves as a key ambassador of the hotel and plays an essential role in shaping each guest's experience. As one of the first and last points of contact during a guest's stay, this position is responsible for delivering personalized service, building meaningful connections, and ensuring every interaction reflects the hospitality, professionalism, and individualized service that define the Autograph Collection experience.Essential Duties and ResponsibilitiesProvide exceptional service throughout every stage of the guest journey, including check-in and check-outAssist guests with reservations, billing inquiries, and account updates in a professional and timely mannerRecognize and engage Marriott Bonvoy Elite Members to enhance guest loyalty and satisfactionRespond promptly and effectively to guest requests, concerns, and service recovery situationsAnticipate guest needs and create memorable experiences that encourage repeat visitsMaintain accurate reservation, payment, and guest information in hotel systemsCommunicate and collaborate effectively with Housekeeping, Engineering, Food & Beverage, and other operational departmentsSupport the overall efficiency and smooth operation of the hotel's front office and guest services functionsRemain composed under pressure and adapt to changing priorities in a fast-paced environmentPerform additional duties as assigned to support hotel operations and guest satisfactionQualificationsPrevious customer service experience required; hospitality or hotel experience strongly preferredStrong verbal and written communication skillsBasic computer proficiency and the ability to learn hotel systemsAbility to work effectively in a collaborative, service-focused environmentStrong problem-solving skills and sound judgment when handling guest concerns.Professional demeanor, accountability, and attention to detailAbility to multitask, stay organized, and thrive in a dynamic hospitality environment.Positive attitude and commitment to teamwork and exceptional serviceAvailability to work flexible schedules, including weekends, evenings, holidays, and extended hours as business demands requireAbility to stand and move throughout the shift while maintaining a high level of guest engagement and serviceExperience with Marriott systems, loyalty programs, or front office operations is a plus, but not required for candidates with a strong service mindset and willingness to learnWork Environment and Physical RequirementsAbility to stand, walk, and move throughout the shiftAbility to maintain a high level of guest interaction and service in a fast-paced environmentFlexibility to work varying schedules based on operational needsWhy Join Merriweather Lakehouse?Merriweather Lakehouse offers the opportunity to build a rewarding hospitality career with Marriott International while working in a distinctive Autograph Collection hotel known for its connection to the local community, live entertainment, and memorable guest experiences.Background screening is required for this position. You will receive a message requesting authorization.