Job Summary:
Spark by Hilton in Matteson, Illinois, is seeking a friendly, dependable and guest-focused Front Desk Agent to join our team.
The Front Desk Agent is responsible for creating a welcoming experience for every guest—from arrival through departure. This position handles reservations, check-ins, checkouts, guest requests, payments and daily front-office responsibilities while following Hilton brand standards.
Previous Hilton hotel experience and familiarity with Hilton front-office systems are preferred. However, we will consider candidates with strong customer-service experience, a positive attitude and the willingness to learn.
Essential Duties and Responsibilities:
- Welcome guests in a professional and friendly manner.
- Complete guest check-ins and checkouts accurately and efficiently.
- Manage reservations, room assignments, cancellations and modifications.
- Verify identification, payment information and reservation details.
- Process cash and credit-card transactions accurately.
- Answer incoming telephone calls and respond to guest questions.
- Provide information about hotel services, amenities and the surrounding area.
- Respond promptly to guest requests, concerns and service-recovery situations.
- Communicate room status and guest needs to Housekeeping and Maintenance.
- Maintain accurate records, shift reports and front-desk documentation.
- Monitor hotel entrances and promptly report safety or security concerns.
- Support Hilton Honors members and follow applicable brand procedures.
- Maintain a clean, organized and professional front-desk area.
- Complete required Hilton and company training.
- Follow hotel policies, operating procedures and brand standards.
- Perform other duties assigned by management.
Preferred Qualifications:
- Previous front-desk experience at a Hilton-branded hotel.
- Experience using Hilton front-office, reservation or property-management systems.
- Previous hotel, hospitality or customer-service experience.
- Familiarity with reservations, guest billing and payment processing.
- Experience handling guest concerns professionally.
Minimum Qualifications:
- High school diploma or equivalent preferred.
- Strong customer-service and communication skills.
- Basic computer, email and data-entry skills.
- Ability to learn hotel systems and procedures.
- Ability to remain professional and organized in a busy environment.
- Ability to handle confidential guest and hotel information appropriately.
- Dependable attendance and punctuality.
- Ability to work independently and as part of a team.
Schedule Requirements:
Candidates must be available to work a flexible schedule based on hotel needs, which may include:
- Morning and evening shifts
- Weekends
- Holidays
- Occasional overnight shifts
Physical Requirements:
- Ability to stand for extended periods.
- Ability to perform repetitive computer and telephone work.
- Ability to lift, carry, push or pull up to 25 pounds when necessary.
- Ability to perform the essential duties of the position with or without reasonable accommodation.
What We Offer:
- Competitive pay
- Paid training
- Supportive team environment
- Opportunities for professional development and advancement
- Employee hotel discounts, subject to eligibility and company policy
If you enjoy helping people and would like to build your hospitality career with a Hilton-branded hotel, we encourage you to apply.
Spark by Hilton Matteson is an equal-opportunity employer. Employment decisions are made without regard to any characteristic protected by applicable federal, state or local law.