Front Desk Agent

Front Desk Agent

Pay: $22.00 per hour (Non-Exempt)
Job Type: Part-Time
Location: Embassy Suites by Hilton La Jolla, San Diego

About the Role

Embassy Suites La Jolla is seeking a friendly, service-oriented Part-Time Front Desk Agent to join our Front Desk team. The ideal candidate is passionate about hospitality, enjoys interacting with guests, and takes pride in creating exceptional guest experiences from arrival to departure.

What You'll Do

• Welcome guests with a warm, professional attitude and provide outstanding customer service.

• Efficiently complete guest check-ins and check-outs while following hotel procedures.

• Respond to guest inquiries, requests, and concerns in a timely and courteous manner.

• Accurately process reservations, room assignments, payments, and guest transactions.

• Maintain knowledge of hotel services, amenities, and local attractions to assist guests.

• Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction.

• Handle incoming phone calls and direct them appropriately.

• Maintain accurate guest records and ensure confidentiality of guest information.

• Assist in resolving guest service issues and escalating concerns as needed.

• Follow all hotel policies, procedures, safety standards, and brand guidelines.

Qualifications

• High school diploma or equivalent preferred.

• Previous customer service, front desk, hotel, or hospitality experience preferred.

• Strong communication, interpersonal, and problem-solving skills.

• Ability to multitask and remain organized in a fast-paced environment.

• Basic computer proficiency and experience with hotel property management systems are a plus.

• Payment processing experience preferred.

• Professional appearance and demeanor.

• Flexibility to work mornings, evenings, weekends, and holidays as business needs require.

Compensation & Benefits

Part-time associates may be eligible for certain company benefits and employee programs.

• Competitive hourly wage.

• Paid sick leave in accordance with applicable laws.

• 401(k) plan with employer match.

• Hotel discounts and travel benefits.

• Employee Assistance Program (EAP).

• Professional development and training opportunities.

Why You'll Love Working With Us

At Embassy Suites La Jolla, you'll be part of a collaborative team dedicated to delivering exceptional guest experiences. We value teamwork, professionalism, and personal growth, and we strive to create a workplace where associates feel supported and appreciated.

Equal Employment Opportunity

We are proud to be an Equal Employment Opportunity Employer. We are committed to fostering an inclusive and respectful workplace where equal employment opportunities are available to all applicants and employees without regard to race, color, religion, sex (including pregnancy), national origin, age, disability, marital status, sexual orientation, gender identity or expression, genetic information, military or veteran status, or any other status protected by applicable federal, state, or local law.