JOB DESCRIPTION: Main & Vine is seeing a Front Desk Agent for Holiday Inn Express in Versailles, Kentucky. This role is responsible for providing quality guest services that include registration and check-out, mail and message service. The Front Desk Agent must be accurate with daily accounting procedures. Essential hospitality standards must be always used: eye contact, smile, speak first, engage in polite conversation, use the guest surname! JOB RESPONSIBILITIES: - Consistently provide high level of customer service
- Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests
- Check in and out hotel guests in a confident, professional and friendly manner
- Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information
- Complete all items on appropriate checklist by end of shift
- Follow established key control policy
- Ensure proper credit policies are followed and verify credit limit report
- Submit all lost & found articles accompanied by a completed lost & found report
- Knowledgeable of immediate area, services, attractions, and events and assist with Concierge services
- Knowledgeable of fire and emergency procedures
- Open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty
- Monitor room availability throughout the day
- Review daily the selling status of the hotel using yield management system
- Performs all other duties as directed by immediate supervisor
- Contact with other departments to ensure that hotel services are coordinated to provide the best in guest satisfaction
JOB QUALIFICATIONS: - High school diploma or equivalent; and six months to one-year related experience and/or training
- Ability to read, analyze, and interpret procedure manuals
- Ability to solve practical problems and to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
- Must be accountable for balancing the daily shift bank and maintain organization and demonstrate quality service
- While performing the duties of this job, the employee is regularly required to stand, walk, and communicate
The employee must occasionally lift and/or move up to 25 pounds.
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