Position Summary/ Objective:
Under the direction of the Front Desk Supervisor and/or Manager, the Front Desk Agent will be responsible for providing exceptional guest service to guests, owners, supervisors and associates in a warm and friendly manner. Associate will work independently or in a team under little to no supervision. This position relies on good judgment to perform the functions of the job.
Primary Essential Functions:
- All associates are obligated to support and uphold the values, expectations, policies, and procedures of Grand Pacific Resorts as outlined in the Employee Handbook.
- Check guests/owners in and out of the resort, answering any questions they may have.
- Meet and exceed guest/owner expectations by providing exceptional customer service by phone or in person.
- Answer a high volume of inbound calls from guests/owners.
- Communicate effectively with guests, owners, supervisors and associates.
- Resolve customer complaints and problems calmly and effectively.
- Obtain or confirm guest information, assign rooms, and activate and distribute keys.
- Occasionally assist guests with loading or unloading luggage utilizing the staircase if necessary.
- Occasionally deliver guest request items to and from rooms.
- Responsible for conducting all responsibilities in a professional and ethical manner.
- Responsible for maintaining a consistent, regular attendance record.
- Adhere to performance standards, company policies and procedures, as they relate to the department.