Front Desk Agent Job descriptionDays Inn by Wyndham, Englewood Ohio is hiring Front Desk Agent through Management Training program that is covering training in all hotel departments.Reports to: Front Desk Manager.Pay rate: $30K to $45K "Annual"Shifts: Ability to work any of the 3 shifts. Following duties and responsibilities according to the company and brand standards. Guest Check-in & Check-outPMS OperationsCash Handling & Credit Card TransactionsPractice of telephone techniques and etiquette.Practice of Front Office Emergency/Security ProceduresTake reservations-Guest Rooms and Meeting RoomsAssist with Administrative Duties as assigned by ManagementPerform all front desk reports according to the company standards which include but not limited to: Housekeeping & discrepancy reports, over credit limit report, Arrival & due outs reports, Night Audit reports.Communicate with Housekeeping for guest requests and inquiries.Communicate with Maintenance for any technical repairs in guest rooms.Handle guest complaints and/or pass them to the right managerial channels immediately.Keep Front Desk Area& Lobby Neat & Tidy and Clean DailyMinor Decision MakingTake Group Reservations & Set up Group BlocksSales of Guest Rooms with New Arrivals and Phone InquiriesFollow All Policies & Procedures as Outlined in the Employee Handbook.Demonstrate professional business appearance at all times.Must be Neat, Clean & Well-Groomed in Proper, Clean Uniform with Name tagOperate Laundry as DirectedMaintain a Professional and Hospitable Attitude to all Guests, Associates & VendorsMust be able to help in any department when needed.Perform any other duties as assigned by the management.Required Skills:Fluent Verbal & Written Communication in Proper English (Spanish, if possible)Basic MathHand WritingComputer Skills/Keyboard/Typing SkillsOperate a 10 Key CalculatorHospitable, Civil Contact with the PublicAbility to Work Independently, with Little to no SupervisionAbility to Complete Multiple Tasks SimultaneouslyNight Audit/Basic Accounting Skills/Training.The above job description is in no way exhaustive and may be changed from time to time according to job requirements and market demands.
Job Posted by ApplicantPro