Front Desk Agent

About the Job

SpringHill Suites by Marriott Aurora is hiring a friendly, reliable Hotel Front Desk Agent to welcome guests and deliver a smooth check-in and check-out experience at our all-suite hotel. You will be the first face guests see, handling reservations, answering questions, and solving problems with a positive attitude. If you have hotel front desk, customer service, retail, or hospitality experience, or you want to start a hotel career with a respected brand, we want to hear from you. Paid training is provided.

Responsibilities

• Greet guests warmly and check them in and out efficiently
• Answer phones, take reservations, and respond to guest questions and requests
• Use the property management system (PMS) to process payments, update room status, and manage guest accounts
• Handle cash, credit card, and invoice transactions accurately
• Promote hotel amenities, upgrades, and Marriott Bonvoy membership
• Resolve guest concerns quickly to protect guest satisfaction scores and online reviews
• Coordinate with housekeeping and maintenance to keep rooms ready
• Keep the lobby, front desk, and breakfast area clean and well stocked
• Follow all safety, security, and brand standards
• Complete shift reports and handoffs to the next team member

Qualifications

• Previous hotel front desk, customer service, retail, or hospitality experience preferred, but not required
• Strong communication and problem-solving skills
• Comfortable with computers and learning new software
• Accurate with cash handling and basic math
• Ability to stand for extended periods and lift up to 25 lbs
• Flexible availability, including weekends, holidays, and [overnight/evening] shifts
• High school diploma or equivalent preferred
• Reliable attendance and a positive, team-first attitude

Benefits

• Paid training
• Marriott hotel room discounts worldwide 
• Health, dental, and vision insurance for eligible employees 
• Paid time off 
• 401(k) 
• Free or discounted meals during shifts
• Employee referral bonus 

Why Join Us

SpringHill Suites by Marriott is known for spacious suites and a guest-first culture. Our Aurora location serves business and leisure travelers visiting [Anschutz Medical Campus, Buckley Space Force Base, Denver International Airport, or the nearby area, whichever fits your location], so you will meet a steady flow of interesting guests and grow your skills quickly.

SpringHill Suites by Marriott Aurora is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status.