Front Desk Agent Marriott Vacations Worldwide
West Palm Beach, FL8 days ago
Highlights
Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one’s voice, using the caller’s? name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call. § Anticipate guests? service needs, including asking questions of guests to better understand their needs and listening to guest preferences and acting on them whenever possible.
Numbers & Facts
| Location | Boca Raton, FL |
Description
JOB DESCRIPTION:
§ Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest’s name when possible.
§ Anticipate guests? service needs, including asking questions of guests to better understand their needs and listening to guest preferences and acting on them whenever possible.
§ Speak to guests and co-workers using clear, appropriate and professional language.
§ Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one’s voice, using the caller’s? name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
§ Thank guests with genuine appreciation and provide a caring farewell.
§ Process all guest check-ins by confirming reservations, assigning room, and activating room key.
§ Process all payment types such as room charges, cash, checks, debit, or credit.
§ Process all check-outs including resolving any late disputed charges.
§ Answer, record, and process all guest calls, messages, requests, questions, or concerns.
§ Follow up with guests to ensure their requests or problems have been met to their satisfaction.
§ Coordinate with Housekeeping to track readiness of rooms for check-in and to report guest concerns.
§ Communicate parking procedures to guest and dispatch bell staff or valet staff as needed.
§ Supply guests with directions and information regarding property and local areas of interest.
§ Run daily reports, identify any special requests and check reports for accuracy.
§ Assign rooms according to guest request and preferences whenever possible
§ Complete designated cashier and closing reports in the computer system.
§ Complete shift’s checklist.
§ Balance and drop receipts according to accounting specifications.
POSITION REQUIREMENTS:
§ Basic computer skills
§ Highly motivated individual with strong leadership skills.
§ Experience with Onq computer systems preferred.
§ Excellent time management skills
§ Strong organizational skills
§ Strong customer service orientation and skills
§ Must be self motivated and results oriented.
§ Creative problem solving skills
Hilton Garden Inn offers an engaging work environment and a total rewards program that includes:
§ Opportunities for advancement and Career growth
§ Warm and supportive work environment
§ Earned Paid Time Off
§ Jury Duty and Bereavement Pay
§ Hotel Discounts
§ Competitive Wage and hotel position incentives
Comprehensive benefit package including:
§ Medical, Dental and Vision Insurance
§ Voluntary Life Insurance and Short Term Disability Insurance
§ 401(k)
If you meet the qualifications above, and are ready to join a winning team with outstanding benefits and opportunities for career growth.