Position Title: Front Desk Associate
Part Tme Shift
We operate as a 7 day work week. Holiday's are required. Must be able to work weekends.Flexibility to work other shifts is a plus.
Job Description:
Responsible for providing quality guest service as it pertains to service of tenant needs.
Front desk operations to include: dealing with customer service issues and solutions, concierge services, and front desk liaison between guests, partners and tenants and The Forum management with the ability to handle all tasks in a gracious and professional manner. Accuracy with daily accounting procedures is a must.
Duties & Responsibilities:
- Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever
time of day.
- Provide gracious and efficient telephone service as it relates to general services. Calls should
be answered promptly and knowledgeably, always ensuring complete and accurate information.
- Complete all items as listed on shift checklists.
- End of shift reports
- Maintain a daily ledger of events to be provided in EOS.
- Take, record and relay messages accurately, completely, and legibly.
- Communicate pertinent information to designated departments/personnel.
- Provide Concierge service - knowledge of local restaurants, special events, attractions, and guest amenities.
- Keep the front desk as well as lobby areas clean and well organized.
- Assist with reservations calls in a professional manner.
- Legibly document maintenance needs and submit to the Manager.
Qualifications:
- At least 6 months experience in a similar capacity.
- Basic knowledge and skill with using office equipment and software such as Microsoft Word, Outlook, internet,
copy, fax, etc.
- Be able to work in a standing position for long periods of time (up to 5 hours).
- Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through,
courtesy, cooperativeness and work with a minimum of supervision.
- Ability to satisfactorily communicate in English (speak, read, write) with guests, co-workers, and management to their understanding. Secondary language of Spanish is helpful but not a requirement
- Ability to accurately compute and manipulate mathematical calculations.
- Ability to solve practical problems and deal with a variety of concrete variables in situations
where only limited standardization exists
- Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger.
- Ability to grasp, bend, and stoop; push or pull heavy loads weighing up to 75 lbs.; and lift and/or carry or otherwise move packages, boxes, and luggage.
- Punctuality and regular and reliable attendance.
- Honesty and Integrity
Night hours required.
Responsible for representing the ministry with a positive and professional attitude.
Responsible for taking care of guest requests at the front desk/reception.
High school diploma or general education degree (GED)
Previous front office or hotel experience preferred.
Ability to work with computers.
Ability to perform accurate functions using a calculator.
Ability to communicate, verbally, and in writing, effectively with guests and co-workers; respond to guest requests.
The ability to understand the tasks performed by a telephone operator, a reservation agent, a concierge, and a housekeeper.
Ability to handle cash and credit transactions.
Maintains professionalism at all times, demonstrating courtesy and respect to guests and co-workers.
Ability to multi-task and handle stress in busy seasons.