Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. This position involves more than checking guests in and out - you’ll assist with reservations, payments, guest concerns, hotel operations, and communication with other departments.

Front Desk Agent – Hampton Inn by Hilton Wabash

Seasonal/Holiday Coverage | Part-Time to Full-Time Opportunity

Hampton Inn by Hilton Wabash is looking for a friendly, dependable, and professional Front Desk Agent to join our team! We are seeking someone to help provide seasonal and holiday coverage, with the opportunity for part-time to full-time hours depending on availability and hotel needs.

Our Front Desk Team plays an important role in creating a welcoming guest experience. This position involves more than checking guests in and out - you’ll assist with reservations, payments, guest concerns, hotel operations, and communication with other departments.

What You'll Do

• Welcome guests and complete check-ins and checkouts.
• Manage reservations, room assignments, payments, and guest accounts.
• Answer phone calls and assist with guest questions and requests.
• Address guest concerns professionally and help resolve issues.
• Communicate with Housekeeping, Maintenance, and Management.
• Maintain a clean, organized, and welcoming front desk and lobby.
• Follow hotel procedures for guest privacy, safety, security, and payments.
• Complete assigned operational duties and required Hilton training.

What We're Looking For

• Dependable, punctual, and professional.
• Strong customer service and communication skills.
• Able to multitask, stay organized, and solve problems.
• Comfortable working independently and as part of a team.
• Willing to learn hotel systems, procedures, and standards.
• Available to work weekdays, weekends, and holidays as scheduled.

Previous hotel experience is not required! Customer service experience is a plus. Training will be provided.

A high school diploma or GED/equivalent is required.

Schedule & Availability

• Position: Seasonal/holiday coverage, part-time to full-time opportunities.
• 1st Shift: 6:00 AM – 2:00 PM.
• 2nd Shift: 2:00 PM – 10:00 PM.

Our hotel operates 24/7, 365 days, including weekends and holidays. Flexibility and reliable attendance are important. Hours and scheduling will depend on hotel needs and your availability.

Benefits & Perks

Eligible Team Members may enjoy:

• Hilton Team Member hotel discounts and Go Hilton travel benefits.
• Paid training and Hilton professional development resources.
• Paid time off for eligible Team Members.
• Incentive pay opportunities.
• Opportunities for growth and advancement.

Join Our Team!

If you enjoy helping people, take pride in your work, and can bring a positive, dependable attitude to a fast-paced hospitality environment, we’d love to hear from you!

Apply today and become part of the team at Hampton Inn by Hilton Wabash!

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Salary

$13.00 - $16.00 per hour

Benefits

Tips, Other, Flexible schedule, Paid time off, Employee discount, Other

Job Type

Full time, Part time

Schedule

8 hour shift, Weekend availability, Monday to Friday, Holidays, Day shift