Front Counter/Customer Service

Front Desk/Customer Service – Part Time 

(hours are primarily nights, weekends and weekend nights)

GENERAL SCOPE OF RESPONSIBILITIES: 

                Under the general supervision of the General Manager, performs a variety of customer service related duties and in addition, assists the manager on duty with general supervision of facility and its programs.

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

• Interacts with customers both in person and over the phone.
• Communicates professionally both in writing and verbally to customers and staff.
• Answers phone and provide accurate answers to customer questions.
• Routes calls to appropriate personnel.
• Handles registration for memberships and facility programs.
• Receives payments and fees for memberships and facility programs.
• Accurately records payments and issues receipts
• Accurately enters information into database.
• Maintains front counter area.
• Makes birthday calls,renewal calls and other calls as assigned. 
• Performs any other related or similar duty as assigned.
• Hand out and collect rental skates
• Assist customers with fitting and tightening rental skates
• Assisting with pro shop sales
• General cleaning 

WORKING CONDITIONS:

                 This position can involve sitting, standing, walking, running, stooping, lifting, carrying, pushing, and pulling.  Work responsibilities will be performed in a recreational environment where an Ice Rink is present. Work hours are primarily nights, weekends and weekend nights, facility general hours of operation are Monday thru Sunday 6am to midnight +/-.

WORK ENVIRONMENT: 

                Work is performed in several environments as follows:

• An office/front counter setting.
• A recreational facility setting.
• Work during the day, evenings, or weekends
• Working indoors 

MACHINES AND EQUIPMENT USED: 

                Standard office equipment that include; computers, fax, copy machines, telephones, cash registers, and adding machines.   Maintenance and cleaning equipment that include; vacuums, mops, brooms, sprayers, disinfectants, hoses and any other equipment associated with use in a recreational facility.

MINIMUM QUALIFICATIONS/ JOB STANDARDS:

                Must have evening weekday / weekend availability

                Familiarity with basic computer functions preferred