Front Counter / Cashier

Poke Stop is looking for a friendly, reliable, and hardworking Front Counter / Cashier to join our team at our Mililani Mauka location.

The ideal candidate enjoys working with people, provides excellent customer service, and can work efficiently in a fast-paced restaurant environment. Our front counter team is an important part of creating a welcoming experience for our customers and helping them choose from our variety of poke, plates, bowls, burgers, breakfast items, and daily selections.

Responsibilities

• Greet customers in a friendly and welcoming manner
• Take customer orders accurately and efficiently
• Explain menu items, poke selections, daily specials, and available options
• Answer customer questions and make recommendations when appropriate
• Operate the cash register and POS system
• Accurately process cash, credit card, and other forms of payment
• Package food and orders for dine-in, takeout, and pickup
• Double-check orders for accuracy before handing them to customers
• Communicate customer orders clearly with kitchen staff
• Maintain a clean, organized, and welcoming front counter and dining area
• Restock front-of-house supplies as needed
• Assist with opening and closing duties
• Follow food safety, sanitation, and restaurant procedures
• Provide friendly and professional customer service throughout every interaction
• Work as part of a team to keep service running smoothly

Qualifications

• Friendly and positive attitude
• Excellent customer service and communication skills
• Reliable and punctual
• Able to work in a fast-paced environment
• Comfortable handling money and using a POS system
• Able to multitask and stay organized
• Must be willing to learn the menu and answer customer questions
• Previous cashier, restaurant, or customer service experience is preferred but not required
• Must be able to work independently and as part of a team
• Must be able to stand for extended periods
• Must be able to lift and carry supplies as needed

Preferred Qualities

We are looking for someone who is:

• Dependable and responsible
• Friendly and welcoming to customers
• A quick learner
• Detail-oriented
• Comfortable communicating with both customers and coworkers
• Able to stay calm and professional during busy periods
• Passionate about providing great service

Schedule

We are looking for candidates with flexible availability, including weekends and holidays as needed. Availability may vary based on business needs.

Why Join Poke Stop?

Poke Stop is a local, family-owned business with a long history in Hawaii. Our team serves fresh, local, and sustainable ingredients while offering a wide variety of chef-created dishes.

If you are friendly, dependable, and enjoy working with people in a fast-paced restaurant environment, we would love to have you join the Poke Stop team!