Brand Marketing (Branding), C++ Standard Template Library (STL), Coaching, Consumer Branding, Customer Satisfaction, Customer Service Management, Customer Support/Service, Demand Forecasting/Planning, Event Management, Leadership, Marketing, Marketing Plan, Multitasking, Online Communities, Problem Solving Skills, Promotional Programs, Retail, Revenue Growth, Sales
LOCATION
St. Louis, MO
POSTED
13 days ago
FACE FOUNDRIÉ STL is seeking a dynamic Front Bar Lead & Marketing Assistant to be the heartbeat of our guest experience and the spark behind our local magic. This hybrid role blends front-of-house leadership—welcoming guests, guiding our team, and ensuring a seamless spa flow—with creative marketing support such as social content, event planning, and community outreach.
If you love skincare, thrive in a fast-paced environment, and light up at the thought of connecting with our community online and in person, we’d love to meet you!
Key Responsibilities
Guest Experience & Customer Service
Greet guests warmly by name and create a welcoming environment
Ensure a luxury first impression and anticipate client needs
Assist with booking appointments and answering inquiries
Educate guests on memberships, promotions, and programs
Follow up on client satisfaction and encourage rebooking
Handle concerns professionally before escalating
Ensure smooth check-in/check-out
Maintain professionalism in all situations
Appointment Management & Scheduling
Coordinate, confirm, and manage service appointments
Handle cancellations/rescheduling promptly
Optimize schedule daily for business needs
Align front bar staff schedules with demand/events/holidays
Make cuts and assign team breaks as needed to support manager
Communicate schedule changes to staff
Fill gaps in appointment book
Sales & Performance Goals
Achieve store & individual sales goals (service, retail, memberships) Promote retail products, services, and memberships
Identify growth opportunities for staffing and sales
Maintain stock levels and alert for replenishment needs
Marketing
Execute comprehensive marketing plans to drive foot traffic, increase sales, and enhance brand awareness.
Utilize various marketing channels, including social media, email campaigns, and partnerships, events to promote national and local promotions + brand initiatives
Event Coordination
Plan and execute events to increase brand awareness, client bookings, etc. Participate in in-store and off site events to increase brand awareness
Requirements
1–2 years of hospitality or retail leadership and 1 year of marketing experience or education
Strong multitasking, problem-solving, and coaching skills. • Warm, polished communication and a love for skincare and wellness.