Seward Community Co-op - Friendship Store
Job Description
Produce Replenishment Buyer
Purpose: To order replenishment stock to meet department objectives for inventory turns and customer service. To provide excellent customer service, receive and stock product, and maintain a neat, clean, fully stocked grocery department. To prioritize and coordinate AM set-up activities and PM priorities; to act as the go-to person for department or store needs in the absence of department manager.
Status: Full time. Reports to the Produce Manager.
Pay Level: IV based on previous full years of service. $22.00 - $24.25 per hour. This position requires both weekdays and weekends, availability with mostly morning and some evening shifts.
Responsibilities:
Shift Leadership
- Prioritize and delegate tasks to ensure efficiency.
- Work with MODs to ensure store maintenance and deal with issues that arise.
- Respond to promotional or scanning/POS problems.
- Call in staff in short-staffing situations.
- Fill in for staff and undertake buying duties when manager and staff
are unavailable.
- Assist in training Produce department staff.
- Help develop, streamline, and refine department procedures/systems.
- Serve as store Floor Warden in case of emergency.
- Perform other tasks as assigned by Manager.
Replenishment Buying
- Place orders with distributors and local suppliers daily.
- Morning shifts required due to ordering and receiving schedules.
- Communicate regularly with other buyers/staff regarding what products will be coming from which suppliers and when.
- Coordinate returns and credit from suppliers when applicable.
- Ensure pricing/signage accuracy, including POS updates.
- Participate, as directed, in quarterly inventory counts.
- Check for product recalls and follow recall procedure.
- Record customer suggestions and communicate to manager.
Customer Service
- Model exceptional customer service.
- Guide customers to product locations and provide product information.
- Answer calls for Produce; taking messages when necessary.
- Promote produce by sampling, maintain knowledge of product quality, and
properly dispose of culled produce.
- Keep aisles clear and retail areas safe for customers.
- Appropriately address customer complaints.
Department Maintenance
- Ensure displays are fronted, straightened, and hydrated.
- Ensure retail and work areas are clean and orderly; meeting Health Department rules and store safety standards.
- Respond to emergencies and potential safety hazards.
- Ensure cross merchandising displays are well maintained.
- Maintain daily and weekly cleaning schedules.
Receiving and Stocking
- Receive orders and stage product appropriately for stocking.
- Ensure fully stocked displays and shelves, following merchandising procedures.
- Rotate product and adjust displays (based upon new products and out-of-stocks).
- Send back returns and work with vendors to ensure poor quality items are credited.
- Wash hands routinely, frequently and properly to ensure the safety of our products per Seward Co-ops Hand Washing Policy.
Other duties as assigned
Qualifications:
Essential
- Excellent leadership skills.
- Ability to organize, prioritize, and delegate.
- Excellent customer service skills.
- Accuracy and attention to detail
- Computer proficiency.
- Demonstrated ability to work with customers and co-workers from various cultural backgrounds.
- Command of written and spoken English, ability to communicate clearly and effectively.
Functional
- Ability to stand, bend, stoop, reach, squat and walk for extended periods of time per shift.
- Bend and lift loads, not to exceed 50 pounds. Push and pull carts weighing up to 100 pounds.
- Environmental exposure to extreme temperatures (coolers, ovens, freezer, outdoors, etc.).
- Ability to freely access all areas of the store including offices, sales floor, back stock areas, and walk-in coolers and freezers.
- Ability to move or handle merchandise throughout the store generally weighing up to 50 pounds.
- Repetitive use of hands for grasping, pushing, pulling, and fine manipulation.
Preferred
- Produce Retail or Farm experience.
- Proficiency with Microsoft Office products.
- Knowledge of organic and commercial growing practices and organic certification requirements.
- Multilingual is a plus
- Demonstrated ability to work with customers or co-workers from various cultural backgrounds