Schedule and dispatch drivers/technicians based on service needs and availability. Maintain accurate records of service requests, schedules, and communications.
Numbers & Facts
Location
El Paso, TX
Description
What You'll Do
Answer incoming calls and respond to customer inquiries in a professional manner
Schedule and dispatch drivers/technicians based on service needs and availability
Monitor routes and provide real-time updates to customers
Resolve customer concerns and ensure a positive service experience
Maintain accurate records of service requests, schedules, and communications
Work closely with team members to ensure timely and efficient operations
What We're Looking For
Strong communication and customer service skills
Ability to multitask in a fast-paced environment
Experience using Microsoft Word and Excel is required
Problem-solving and organizational skills
Previous customer service or dispatch experience is a plus