Opportunity Information:
Role Overview
The Freight Audit & Invoice Manager is responsible for the financial controls and payment integrity function of the Final Mile Carrier Management department. This role oversees the end-to-end management of approximately 2,500 carrier invoices per week, ensuring that every freight charge is validated against contracted rates before payment is approved. The Freight Audit & Invoice Manager leads the Invoice Audit Analyst and owns the systems, processes, and standards that protect the company from billing errors, overcharges, and unauthorized accessorial fees.
This role requires a detail-obsessed, process-driven professional with deep knowledge of freight billing, audit methodology, and transportation cost structures. The Freight Audit & Invoice Manager serves as the financial watchdog of the carrier network, partnering closely with Finance, Accounts Payable, and the Contracts & Rate Manager to ensure billing accuracy and timely payment across all 25 carrier partners.
Invoice Processing & Freight Audit
- Oversee the intake, coding, and processing of approximately 2,500 carrier invoices per week across 25 courier partners
- Manage the audit process to validate all invoice charges against contracted rates, approved accessorials, and actual service records
- Lead and develop the Invoice Audit Analyst, providing direction, quality review, and performance feedback
- Own the freight audit software platform, including configuration, maintenance, and continuous improvement of audit rules and exception logic
- Establish and maintain audit standards, workflows, and documentation to ensure consistent, scalable invoice processing
Payment Approval & AP Coordination
- Review and approve carrier invoices for payment following successful audit validation
- Partner with Accounts Payable to ensure timely and accurate payment processing in accordance with contracted payment terms
- Manage invoice holds and payment disputes with carriers, driving resolution within defined SLA targets
- Ensure monthly freight accruals are accurate and submitted to Finance on schedule
Overpayment Recovery & Dispute Management
- Identify billing discrepancies, overcharges, and unauthorized charges through the audit process and initiate formal dispute and recovery proceedings with carriers
- Track recovery amounts by carrier and report on overpayment trends to leadership
- Maintain a dispute log with open items, resolution status, and financial impact
- Partner with the Contracts & Rate Manager to escalate systemic billing non-compliance for commercial resolution
Reporting & Financial Controls
- Produce regular exception reports, audit findings summaries, and cost-per-delivery analytics for the VP and Finance leadership
- Monitor freight spend trends by carrier, location, and service type to identify anomalies or cost drivers
- Support monthly and quarterly financial close processes with accurate freight expense data and accruals
- Develop and maintain key metrics for the audit function, including audit pass rate, dispute recovery rate, and invoice cycle time
Experience
- 5+ years of experience in freight audit, transportation finance, or carrier billing management
- Demonstrated experience managing high-volume invoice processing and audit operations
- Strong knowledge of freight billing practices, accessorial charges, and transportation cost structures
- Experience with freight audit software platforms (e.g., Cass, nVision, SMC3, or similar)
- Prior supervisory or team leadership experience preferred
Education & Skills
- Bachelor's degree in Finance, Accounting, Supply Chain, Logistics, or a related field
- Advanced proficiency with Excel and data analysis tools; experience with ERP and TMS systems
- Exceptional attention to detail and a process-oriented mindset
- Strong communication skills with the ability to manage external carrier billing disputes professionally and effectively
- Ability to manage high workload volume while maintaining accuracy and meeting payment deadlines
Location Type:
On-Site
Pay Range:
USD $66,000.00 - USD $88,000.00 /Yr.