Fraud Specialist

Fraud Specialist

Phoenix, AZ

Operations - Fraud Operations /

Full-Time Employee (VOLUME) /

Hybrid

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Your role in our mission

Prosper is seeking smart, energetic professionals to join our Fraud Team. We are rapidly growing our business and are seeking an individual to help build a best-in-class fraud process. Must be extremely detail oriented.

How you'll make an impact

• Review and analyze fraud cases across multiple products, including credit cards, lending and investor products.
• Conduct detailed investigation and analysis of collected information from multiple sources (i.e. database records, KYC documentation, external search engines and open-source websites) to determine level of risk associated with suspicious transactions, applications, and account activity.
• Engage with customers via phone and/or email to verify application details and/or review transaction activity for accuracy and legitimacy.
• Make critical decisions on case resolution and actions, including account closure, and/or law enforcement engagement recommendations.
• Identify patterns and trends in fraudulent activity to develop actionable insights and recommend preventive measures.
• Monitor and utilize AI fraud detection tools, machine learning model scores, and alert systems to detect potential fraud in real-time.
• Work closely with internal teams, including risk management, operations, compliance, and customer service, to resolve fraud cases efficiently.
• Communicate investigation findings and outcomes clearly and concisely to relevant parties, including senior management.
• Maintain detailed records of investigations, findings, and resolutions in compliance with regulatory and internal standards.
• Ensure all investigations comply with applicable laws, regulations, and internal standards, including Fair Lending and Fair Credit Reporting Acts.
• Ensure compliance with industry regulations and company policies when handling information.
• Support leadership for audit and compliance reviews by providing detailed documentation and insights into fraud cases and trends as needed.
• Contribute to the development and enhancement of fraud policies and procedures for credit card, lending and investor products.
• Participate in monthly reviews of fraud controls, processes, and systems to identify gaps and areas for improvement.
• Stay informed and aware of emerging fraud schemes, industry best practices, and regulatory requirements to strengthen fraud investigation measures.
• Test and provide feedback on fraud detection strategies to enhance their effectiveness.
• Proactively learn and adopt AI-enhanced tools to streamline manual reviews and improve accuracy of fraud trend indentification.

Skills that will help you thrive

• Strong attention to detail and critical thinking to drive judgement based problem-solvingthrough analytical thinking.
• Knowledge of fraud detection systems and tools, such as LexisNexis, Emailage, ThreatMetrix, Sentilink. Basic understanding of AI-driven fraud detection and a strong interest in utilizing Machine Learning model scores to prioritize investigation workflows.
• Familiarity with credit card and lending industry regulations and practices.
• Excellent communication skills to include verbal and written documentation of customer interactions and investigation findings.
• Able to work independently with limited supervision in a professional, proactive, and solution-oriented manner to support business objectives.
• Positive and able to thrive in a dynamic and fast-paced hybrid environment.
• Advanced experience reviewing documents for authenticity
• Detail-oriented with a focus on accuracy and thoroughness in investigations.
• 1+ years' experience in financial services industry
• 1+ years' experience as fraud analyst or investigator is a plus
• Must have High School diploma or GED

Resources to help you prosper

• A connected experience: We prioritize high-touch collaboration and flexibility. Whether you are working from our San Francisco or Phoenix offices or joining us as a fully remote team member, we provide the digital-first tools and intentional culture to keep you synced and supported
• Invested in your future: A competitive salary and a 401(k) with a 5% company match to help you build long-term financial security
• Holistic well-being: We provide the resources you need to thrive, from flexible time off and paid parental leave to an annual wellness allowance and comprehensive health coverage
• Professional & personal growth: Take advantage of a suite of premium perks, including Udemy access, childcare assistance, pet insurance, and a bevy of additional savings through Beneplace

$22.50 - $22.50 an hour

About Our Operations Team

Rooted in our values, Prosper's Operations team is driven by how we can improve the customer experience, always thinking there must be a better way. If you are looking for a mission driven company with a great culture, check us out! As a Prosper employee, you will have the opportunity to take ownership of your career - we offer learning opportunities and career development plans. Come join a dedicated, diverse community that will help you discover your fullest potential! Are you ready to Prosper?

About Us

Prosper introduced U.S. consumers to an innovative approach to personal finance as the first peer-to-peer lending platform in the country. Since 2005, Prosper has helped over 2 million customers achieve financial well-being through a comprehensive suite of digital personal finance products.Prosper's flagship personal loan* marketplace continues to offer unique value for both borrowers and investors, while the Prosper Card¹ provides essential access to credit and flexibility for those managing their financial journey. Guided by its mission to advance financial well-being, Prosper is dedicated to helping people thrive by meeting people where they are with simple, trusted, and affordable financial solutions. Learn more at www.prosper.com.We're on a mission to hire the very best, and we are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere. It is important to us that every hire connects with our vision, mission, and core values. Join a leading fintech company that's democratizing finance for all!

Our Values

• Diversity expands opportunities
• Collaboration creates better solutions
• Curiosity fuels our innovation
• Integrity defines all our relationships
• Excellence leads to longevity
• Simplicity guides our user experience
• Accountability at all levels drives results

www.prosper.comOur Story & Team // Our Blog

Applicants have rights under Federal Employment Laws.Family & Medical Leave Act (FMLA)Equal Employment Opportunity (EEO)Employee Polygraph Protection Act (EPPA)

California applicants: please click here to view our California Consumer Privacy Act ("CCPA") Notice for Applicants, which describes your rights under the CCPA.

Illinois applicants: please click here to view our Artificial Intelligence Notice for Applicants.

At Prosper, we''re looking for people with passion, integrity, and a hunger to learn. We encourage you to apply even if your experience doesn''t precisely match the job description. Your unique skill set and diverse perspective will stand out and set you apart from other candidates. Prosper thrives with people who think outside of the box and aren''t afraid to challenge the status quo. We invite you to join us on our mission to advance financial well-being.Prosper is committed to an inclusive and diverse workplace. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law, including the San Francisco Fair Chance Ordinance. Prosper will consider for employment qualified applicants who are non-US citizens and will provide green card sponsorship.

• All personal loans are made by WebBank.¹The Prosper Card is an unsecured credit card issued by Coastal Community Bank, Member FDIC, pursuant to license by Mastercard International.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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