Highlights
High School diploma or equivalent One year experience operating a computer in a Windows based environment One year experience in fraud, customer service or a call center environment Technology Requirements (I.E Programs, systems, etc) Phone skills, typing skills and good communication skills What does a typical day look like? Customer service and call center skills Priority soft skills Good tone and communication skills as wells as listening skills Role will support Fraud Mgmt.
Numbers & Facts
| Location | Overland Park, KS |
| Job Type | Full-time, Employee |
| Industry | Telecommunications Services |
| Company Size | 100 to 499 employees |
| Headquarters | Overland Park, KS, US |
| Website | http://gcbservices.com/ |
Description
Description:
This role will be hybrid, 3 days office/2 days remote after training is complete.
4x10 schedule
Shift is 9:00 AM 8:00 PM CST, with one of the following schedules:
Thursday, Friday, Saturday, and Sunday
Saturday, Sunday, Monday, and Tuesday
Training hours will be 8:00-5:00 CST. Mon-Fri for up to the first 2 months before shifting to the 4x10 schedule.
At least 1 year relevant experience required. Conduct in depth analysis and/or investigations to identify and manage fraudulent activities. This includes customer authentication, fraud investigations and/or compliance with fraud policies in all business channels. Analyze relevant data to confirm or clear fraud, validate customer ID authentication and violations of fraud polices that could adversely impact client. Evaluate fraud trends related to fraudulent orders and identity theft. Perform research and draw conclusions. Researches and/or notifies appropriate internal staff for customer verification or legal action. Participates in establishment and implementation of policies and procedures designed to identify and deter fraudulent usage. Investigates and responds to fraud escalations. Establishes and improves fraud-related process. Identifies issues and recommends solutions on team projects. Training hours will be 8:00-5:00 CST. Must be able to work flexible schedule including nights, weekends and holidays. Position Summary: Reviews, identifies, and deters fraudulent activity. Takes inbound calls and referrals from victims of fraudulent activities. Assess the available information via multiple internal and external tools to identify the situation and provide guidance to resolve issue. Position Requirements: Must have excellent conversational skills in English Experience navigating multiple computer screens and programs while interacting with customers on the phone. High School diploma or equivalent One year experience operating a computer in a Windows based environment One year experience in fraud, customer service or a call center environment Technology Requirements (I.E Programs, systems, etc) Phone skills, typing skills and good communication skills What does a typical day look like? (daily tasks) Phone calls, using slack to communicate to the team and reviewing documents to validate identity Preferred background/prior work experience? Customer service and call center skills Priority soft skills Good tone and communication skills as wells as listening skills Role will support Fraud Mgmt.
About Company
GCB provides optimal engineering and business solutions for the wireless telecom industry by offering professional wireless network design, optimization and deployment services. Currently Wireless Industry is moving through a rapid metamorphosis. Availability and inventions of new technologies are constantly challenging wireless carriers and vendors to upgrade/ implement new systems and standards to better service the subscriber base.
GCB headquartered in Virginia is one of the premier independent providers of engineering & Information Technology services to the wireless telecom and IT industry. GCB was formed to provide the highest quality solutions while maintaining a fine balance between quality, cost, and timeline. The GCB team has extensive experience in wireless and Information Technology Services.
The GCB team has worked in all aspects of wireless projects spanning from initial planning, vendor and equipment evaluation, network dimensioning, network design, optimization, benchmarking, FCC compliance and overall project management.
At our IT house of services, we have been steadily progressing to achieve excellence in global IT Business Solutions and Consulting. Our consulting arm provides various Fortune 500 companies with integrated IT consulting services from concept to completion stage. Our business philosophy is founded on providing the best quality IT consulting, staff augmentation, quality assurance and training services to our valued clients. Whether you need helping hand in you Software Development Life Cycle (SDLC), Project Management, Human Resources Planning, or Employees Development and Training, we are always at arms length to help you with completing the tasks and addressing the challenges.
In essence, the GCB Team is qualified and capable to provide a broad set of the entire network and IT services for your business that range from business planning and capital budget modeling, to radio frequency engineering, system optimization, network system maintenance, data collection, and all aspects of integrated IT Services.