Highlights
The ideal candidate will investigate potential fraud, identify trends and risks, document case findings, and support fraud prevention initiatives. We are seeking a Fraud Specialist / Fraud Operations Specialist I to review suspicious customer accounts, transactions, and eCommerce orders.
Numbers & Facts
| Location | Overland Park, KS |
| Industry | Staffing/Employment Agencies |
| Company Size | 100 to 499 employees |
| Year Founded | 1990 |
| Website | http://www.sunrisesys.com/ |
Description
Job Title: Fraud Specialist/Fraud Operations Specialist I
Job Id :26-04475
Location: Overland Park ,KS
Duration:06 months on W2 contract
Description:
Job Summary
We are seeking a Fraud Specialist / Fraud Operations Specialist I to review suspicious customer accounts, transactions, and eCommerce orders. The ideal candidate will investigate potential fraud, identify trends and risks, document case findings, and support fraud prevention initiatives.
Work Location & Schedule
Job Id :26-04475
Location: Overland Park ,KS
Duration:06 months on W2 contract
Description:
Job Summary
We are seeking a Fraud Specialist / Fraud Operations Specialist I to review suspicious customer accounts, transactions, and eCommerce orders. The ideal candidate will investigate potential fraud, identify trends and risks, document case findings, and support fraud prevention initiatives.
Work Location & Schedule
- Location: Overland Park, KS or Allentown, PA
- Hours: 8:00 AM – 5:00 PM Pacific Time
- Initial Training: On-site for the first 30 days
- Hybrid: After 30 days, remote work may be available up to 2 days per week
- Weekend: Weekend work may be required based on business needs
Key Responsibilities
- Review suspicious customer accounts, transactions, and eCommerce orders.
- Investigate suspected fraud cases and meet established SLAs.
- Identify fraud trends, risks, and potential vulnerabilities and escalate findings.
- Monitor fraud activity and recommend improvements to fraud detection processes.
- Support testing and enhancement of fraud prevention tools and workflows.
- Collaborate with internal and external business partners.
- Maintain accurate documentation of investigations, alerts, decisions, and customer interactions.
- Handle inbound/outbound calls and voicemail follow-up as needed.
- Participate in team meetings, training, coaching, and process improvement initiatives.
- Protect confidential customer and company information.
- Follow company policies, procedures, and compliance requirements.
Key Performance Expectations
- Work 20+ cases per day on average.
- Handle 20+ calls per day on average.
- Maintain required quality, accuracy, and productivity standards.
- Meet established SLA requirements.
- Maintain complete and accurate case documentation.
Qualifications
- 1–2 years of experience in Fraud Prevention, Risk Operations, Chargebacks, Customer Disputes, or a related field preferred.
- Bilingual in English and Spanish or Mandarin preferred.
- Basic understanding of fraud risks and fraud detection techniques.
- Strong computer skills and ability to learn new systems quickly.
- Experience with Microsoft Teams, Excel, and Word.
- Experience with Google Docs and collaboration tools.
- Strong verbal and written communication skills.
- Excellent organization and attention to detail.
- Strong analytical and decision-making skills.
- Ability to work effectively with cross-functional teams.
Additional Requirements
- Reliable attendance and adherence to assigned schedules.
- Ability to work on-site and follow the required hybrid schedule.
- Professional communication and ability to accept coaching and feedback.
- Ability to adapt to changing business needs and priorities.
About Company
Sunrise Systems was founded in 1990 with a clear vision to deliver world-class staffing service solutions in all labor categories, including IT consulting and solutions; all with the commitment to provide service that exceeds expectations and become the most trusted name in the industry. More than two and a half decades later, we pride ourselves on being at the forefront of the staffing industry. Combining our deep industry expertise, insights, and global resources, we have partnered with our clients to connect them with top professionals across several different industries.
We provide cost-effective Managed Staffing Solutions, Information Technology and Information Technology Consulting Services to several Fortune 500 companies and U.S. Government agencies. We provide our clients with flexible engagement models and customized products that are budget and time specific. Understanding the challenges that every business faces, we offer our services either on-site at the clients' site or from one of our globally distributed technology centers. Our onshore and offshore development capabilities ensure that we excel at meeting customer requirements every single time.
Our collective business experience spans over two and a half decades and ranges from:
- Business, management, and technical fields
- Information technology consulting and software solutions.
- Providing strategic support for the development and long-term growth of new business ventures across several industries including but not limited to; accounting, banking, finance, and recruitment.
- Motivating technology staff and establishing partnerships with Fortune 500 companies
Sunrise Systems has a vast range of competence in:
- Design, development, and support of cloud-based solutions from simple to highly complexed
- Database administration of multi-platform applications, complex databases, and web-based environments that include all aspects of installation, planning, maintenance, and monitoring.
- Data processing and data migration
- Application re-engineering and platform migration
- Working with the Information Systems and end-user communities at all levels to resolve issues and establish consensus.