Fraud Specialist/Fraud Operations Specialist I

Preferred Background / Prior Work Experience 1 3 years of experience in Corporate Investigations, Compliance, Human Resources Investigations, Fraud Investigations, Risk Management, Customer Privacy, Legal Support, Law Enforcement, or a related investigative field. Prepare investigative summaries, reports, and supporting documentation for Corporate Investigations, Legal Affairs, Privacy, Compliance, Human Resources, and business stakeholders.

Job Title: Fraud Specialist/Fraud Operations Specialist II
Location: Overland Park, KS
Duration: 6 months+

Work Arrangement
Role will be hybrid (3 days office/2 days remote after training is complete). Training hours will be 8:00-5:00 CST. Mon-Fri for up to the first 2 months before shifting to the 4x10 schedule also it will be 100% onsite training. 4x10 schedule Shift is 9:00 AM 8:00 PM CST, with either one of the following schedules: Thursday, Friday, Saturday, and Sunday Saturday, Sunday, Monday, and Tuesday

Technology Requirements

• Client Office Suite
• Experience with ticket and case management systems
• Basic data analysis and reporting skills

What Does a Typical Day Look Like? (Daily Tasks)

• Conduct investigations involving policy violations, compliance matters, and customer privacy concerns under established procedures and guidance from senior investigators.
• Gather, review, and analyze information from internal systems, records, and business partners to support investigative findings.
• Document investigative activities, findings, and recommendations in case management systems.
• Prepare investigative summaries, reports, and supporting documentation for Corporate Investigations, Legal Affairs, Privacy, Compliance, Human Resources, and business stakeholders.
• Manage assigned caseload and ensure timely progression of investigations and related follow-up actions.
• Coordinate with investigators, attorneys, Privacy, Compliance, Human Resources, and business partners to obtain information and resolve investigative matters.
• Support customer privacy investigations and regulatory response activities as needed.
• Maintain confidentiality and handle sensitive information in accordance with company policies and investigative standards.
• Participate in case reviews, team discussions, and other investigative activities as assigned.

Preferred Background / Prior Work Experience

• 1 3 years of experience in Corporate Investigations, Compliance, Human Resources Investigations, Fraud Investigations, Risk Management, Customer Privacy, Legal Support, Law Enforcement, or a related investigative field.
• Experience conducting research, fact-finding, case documentation, and investigative analysis.
• Experience handling sensitive or confidential information.
• Familiarity with case management systems and investigative documentation practices.
• Some college preferred

Priority Soft Skills

• Strong attention to detail
• Dependable and organized
• Critical thinking and problem-solving
• Effective written and verbal communication
• Ability to manage multiple priorities and deadlines
• Team-oriented mindset
• Sound judgment and discretion when handling sensitive matters

Additional Qualifications

• Experience working with sensitive customer, employee, or business information preferred.
• Proficiency with reporting, documentation, and case tracking processes preferred.
• Ability to analyze information from multiple sources and clearly document findings.

Experience supporting compliance, privacy, employment, or policy-related investigations preferred