Highlights
The Fraud Specialist will assist the Operations team with ongoing fraud training for Problem Solve, conduct stand up announcements on fraud awareness and identification, and conduct audits on fraud detection. The Fraud Specialist position plays an integral role in the return center by stopping fraud from being processed, stopping bad actors from being reimbursed and reducing controllable expenses.
Numbers & Facts
| Location | Amarillo, TX |
| Industry | Retail |
| Company Size | 10,000 employees or more |
| Year Founded | 1994 |
| Website | http://Amazon.com/militaryroles |
Description
The Fraud Specialist position is responsible for finding, documenting and maintaining, all Customer/ FBA/Vendor/Retail fraud. They will be the link between Corporate Teams and the Fulfillment Center, as well as between the other return centers. The Fraud Specialist position plays an integral role in the return center by stopping fraud from being processed, stopping bad actors from being reimbursed and reducing controllable expenses. The Fraud Specialist will be responsible for the tactical and strategic handling of all fraud items, they will ensure controls are in place and the team is educated on how to spot fraud. This person will maintain a physical area where fraud items will reside until resolution, if sidelining items is absolutely necessary. The Fraud Specialist will assist the Operations team with ongoing fraud training for Problem Solve, conduct stand up announcements on fraud awareness and identification, and conduct audits on fraud detection. This individual will be required to submit a daily and weekly summary of all fraud cases, Bad Returns, Workflow submissions along with pending fraud and required resolution.
Key job responsibilities
- Overall responsibilities also include the following:
- Process all Customer/FBA/Vendor/Seller Fraud and submit BRW
- Submit Report daily to LP on new Cases
- Daily reporting on BRW, Cases and Backlog.
- Oversee Process w/ Problem solvers- Train how to document and how to identify
- POC for TRMS, WW Customer Returns and BRW (Wiki-BRW)
- POC for Rover Team (Wiki-Fraud)
- POC for LP and ASIST
- Accountable for keeping track of open aging fraud tickets across the return center and is responsible for participating as onsite escalation contact, where and when appropriate
- Accountable for making sure that all Fraud tickets get prompt response and resolution, meeting max of 7 day dwell time since first arrival.
- Responsible for training and supporting all customer returns and warehouse deals associates and managers with customer fraud.
A day in the life
Fraud Specialist/S&LP Coordinators partner daily with members of Quality and Problem Solve teams to investigate potential fraud impacting their sites. In this role you will work with multiple partners to identify and escalate these items.
About Company
At Amazon, we don’t wait for the next big idea to present itself. We envision the shape of impossible things and then we boldly make them reality. So far, this mindset has helped us achieve some incredible things. Let’s build new systems, challenge the status quo, and design the world we want to live in. We believe the work you do here will be the best work of your life.
Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet.
It’s Always Day 1
At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon’s very first day – to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset. “Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where all of that can happen.” You can read the full letter here
Our Leadership Principles
Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit https://www.amazon.jobs/principles
Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet.
It’s Always Day 1
At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon’s very first day – to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset. “Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where all of that can happen.” You can read the full letter here
Our Leadership Principles
Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit https://www.amazon.jobs/principles