Highlights
Factors which may affect starting pay within this range may include [geography/market, skills, education, experience and other qualifications of the successful candidate]. Responsibilities include reviewing accounts, investigating issues, resolving inquiries, and delivering excellent customer service.
Numbers & Facts
| Location | OH (Remote) |
| Industry | Staffing/Employment Agencies |
| Company Size | 100 to 499 employees |
| Year Founded | 1990 |
| Website | http://www.sunrisesys.com/ |
Description
Job Title: Fraud Representative
Job Id :26-05168
Location: Remote
Duration:03 months on W2 contract
Description:
Client is seeking a Fraud Representative to handle inbound calls and assist customers with potential fraud concerns. Responsibilities include reviewing accounts, investigating issues, resolving inquiries, and delivering excellent customer service.
Required Qualifications:
- Minimum 2 years of customer service experience or equivalent military experience.
- Proficiency with Chromebooks, dual monitors, Microsoft Office, and Outlook.
- Ability to multitask, navigate multiple systems, and type while speaking with customers.
- Must live within 60 miles or 60 minutes of the Cincinnati hub.
- Availability to work between 8 AM and 8 PM EST, including one weekend day (5 working days per week).
- Strong communication, problem-solving, and customer service skills.
- Quiet, distraction-free remote workspace required.
- Must pass the required background investigation and fingerprinting.
- Must meet Section 19 of the Federal Deposit Insurance Act requirements.
Preferred Qualifications:
- Experience in banking or financial services.
- Call center and remote work experience.
- Strong organizational, decision-making, and time-management skills.
Compensation:
The hourly rate for this position is between $22.50 per hour.
Factors which may affect starting pay within this range may include [geography/market, skills, education, experience and other qualifications of the successful candidate].
Benefits:
Sunrise offers ACA compliant medical coverage/dental insurance/vision insurance to all employees. We also offer Sick time benefits as required per State regulations.
Contact:
Raghu: Raghu.m@sunrisesys.com | URL: www.sunrisesys.com
About Company
Sunrise Systems was founded in 1990 with a clear vision to deliver world-class staffing service solutions in all labor categories, including IT consulting and solutions; all with the commitment to provide service that exceeds expectations and become the most trusted name in the industry. More than two and a half decades later, we pride ourselves on being at the forefront of the staffing industry. Combining our deep industry expertise, insights, and global resources, we have partnered with our clients to connect them with top professionals across several different industries.
We provide cost-effective Managed Staffing Solutions, Information Technology and Information Technology Consulting Services to several Fortune 500 companies and U.S. Government agencies. We provide our clients with flexible engagement models and customized products that are budget and time specific. Understanding the challenges that every business faces, we offer our services either on-site at the clients' site or from one of our globally distributed technology centers. Our onshore and offshore development capabilities ensure that we excel at meeting customer requirements every single time.
Our collective business experience spans over two and a half decades and ranges from:
- Business, management, and technical fields
- Information technology consulting and software solutions.
- Providing strategic support for the development and long-term growth of new business ventures across several industries including but not limited to; accounting, banking, finance, and recruitment.
- Motivating technology staff and establishing partnerships with Fortune 500 companies
Sunrise Systems has a vast range of competence in:
- Design, development, and support of cloud-based solutions from simple to highly complexed
- Database administration of multi-platform applications, complex databases, and web-based environments that include all aspects of installation, planning, maintenance, and monitoring.
- Data processing and data migration
- Application re-engineering and platform migration
- Working with the Information Systems and end-user communities at all levels to resolve issues and establish consensus.