
VP, Claims Operations USAA
- $257,250–$463,050 Per Year
| Location | VA |
| Salary | $110,000–$130,000 Per Year |
1420471, No, 6930, 3921, 1, 0.0, 0.0, 15-Jul-2026, Fraud Analytics & Investigations Manager, West Creek-Richmond Corp (0999), We Deliver the Goods
Position Purpose
The Fraud Analytics & Investigations Manager reports to the Senior Manager, Internal Audit and is responsible for leading and executing Internal Audit's investigations program while supporting the development of a proactive fraud risk management capability.
This role executes and coordinates Internal Audit investigations and supports the development of fraud analytics and monitoring capabilities. The position serves as the primary point of execution for investigation activities, including planning, coordination, and delivery of investigation outcomes.
Primary Responsibilities
Investigation Execution & Oversight
Lead and execute internal investigations involving potential fraud, misconduct, policy violations, and control breakdowns
Perform end-to-end investigation procedures, including planning, data analysis, interviews, and documentation
Develop clear, well-supported conclusions and prepare investigation reports for executive leadership and the Compliance Committee
Coordinate investigation activities across stakeholders, including Legal, HR, Finance, and Operations
Ensure investigations are conducted consistently, confidentially, and in accordance with Internal Audit standards
Investigation Program Leadership
Serve as the primary owner of Internal Audit's investigations program, including intake, prioritization, and execution
Establish and maintain investigation methodologies, playbooks, and documentation standards
Coordinate investigation activities across stakeholders, including Legal, HR, Finance, and Operations
Provide guidance to audit team members supporting investigations, as needed
Ensure consistent application of investigation procedures and documentation practices
Provide regular status updates and escalation summaries to the Senior Manager, Internal Audit
Fraud Analytics & Monitoring
Support development and execution of analytics-driven fraud monitoring initiatives
Develop and maintain enterprise-level reporting on investigation activity, including trends, root causes, and recurring control breakdowns
Provide periodic insights to Internal Audit leadership and key stakeholders to inform risk assessment, audit planning, and enterprise risk discussions
Leverage data analytics tools to enhance detection capabilities and improve investigative efficiency
Assist in building a sustainable fraud monitoring framework to enable earlier detection of issues
Fraud Risk Management & Prevention
Promote fraud awareness and training across the organization
Identify control gaps observed through investigations and recommend enhancements
Track and monitor remediation actions resulting from investigations to ensure timely resolution and effective mitigation of identified control gaps
Partner with Internal Audit leadership to align investigation insights with enterprise risk priorities
Contribute to development of a proactive fraud risk posture
Audit Integration & Support
Collaborate with audit teams to ensure investigation insights are incorporated into audit planning and execution
Provide subject matter expertise on fraud risk, investigations, and control design
Reporting & Communication
Prepare concise, executive-ready summaries of investigation results
Support communications to executive leadership and the Compliance Committee
Ensure reporting clearly articulates risks, root causes, and recommended actions
Maintain appropriate documentation to support conclusions
149458BR, 12500 West Creek Pkwy, Nationwide, United States, 1st Shift, Full Time, Performance Food Group and/or its subsidiaries (individually or collectively, the "Company") provides equal employment opportunity (EEO) to all applicants and employees, regardless of race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, and any other characteristic protected by applicable local, state and federal laws and regulations. Please click on the following links to review: (1) our EEO Policy; (2) the "EEO is the Law" poster and supplement; and (3) the Pay Transparency Policy Statement., • Bachelor's degree in Accounting, Finance, or related field
Professional certification required (CFE, CPA, CIA)
5-8+ years of experience in internal audit, investigations, or related field
2-3+ years of fraud investigation experience
Strong analytical, problem-solving, and communication skills
Ability to manage multiple priorities and adapt to changing investigation volume, Performance Food Group, Audit, • 2-3+ experience independently leading investigations end-to-end
Experience with fraud analytics or data mining techniques
Familiarity with audit methodologies and internal control frameworks
Experience collaborating with Legal, HR, or Compliance
Proficiency with data analytics tools (e.g., Power BI, Excel), Virginia,
Performance Food Group is a customer-centric foodservice distribution leader headquartered in Richmond, Va. Grounded by roots that date back to a grocery peddler in 1885, PFG has a nationwide network of approximately 150 distribution centers, 35,000-plus talented associates, and thousands of valued suppliers across the country. With the goal of helping customers thrive, PFG markets and delivers quality food and related products to independent and chain restaurants, schools, business and industry locations, convenience operations, healthcare facilities, vending distributors, office coffee service distributors, big box retailers, and theaters across the U.S., Click Here for Benefits Information, $110,000 - $130,000
