Role: Analyst
Required Skills: Fraud and Forensic
Qualification: BACHELOR OF BUSINESS ADMINISTRATION
Experience: 2 - 4 Years
Function: BUSINESS PROCESS SERVICES
Apply By: 2026-11-27
The Fraud Investigator (L1) is responsible for monitoring, reviewing, and investigating potentially fraudulent transactions, account activities, and customer behaviors. The role involves performing initial fraud assessments, identifying suspicious patterns, documenting findings, and escalating complex cases to higher investigation levels. The incumbent ensures adherence to regulatory requirements, internal policies, and fraud prevention controls.
Transaction Monitoring & Investigation
- Review alerts generated through fraud monitoring systems.
- Analyze financial transactions for unusual or suspicious activity.
- Investigate potential fraud involving:
o Debit/Credit Cards
o ACH Transactions
o Wire Transfers
o Check Fraud
o Account Takeover
o Identity Theft
o Digital Banking Fraud
- Validate customer activity using available tools and data sources.
Fraud Detection & Analysis
- Identify emerging fraud trends and patterns.
- Perform risk assessments on flagged accounts and transactions.
- Differentiate between genuine customer activity and fraudulent behavior.
- Apply predefined fraud rules, procedures, and controls.
Customer Verification
- Contact customers when necessary to verify suspicious transactions.
- Conduct authentication and identity verification procedures.
- Provide professional customer support while handling fraud-related inquiries.
Case Management
- Document investigation findings accurately in case management systems.
- Maintain detailed records of reviews, actions taken, and outcomes.
- Escalate high-risk or complex fraud cases to L2/L3 investigators or management.
- Meet established productivity and quality standards.
TCS Employee Benefits Summary:
- Discretionary Annual Incentive.
- Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
- Family Support: Maternal & Parental Leaves.
- Insurance Options: Auto & Home Insurance, Identity Theft Protection.
- Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
- Time Off: Vacation, Time Off, Sick Leave & Holidays.
- Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
Salary Range: $50,000 - $65,000 per year