Monitor and detect potential fraudulent activities in a timely and effective manner. Analyze and detect fraud trends, patterns and common points of compromises on portfolios to mitigate exposure to risk through implementation of preventive actions.
Responsibilities:
- Daily monitoring of monetary and non-monetary transactions for potential fraud.
This may include:
- Numerous real-time queues, for the prevention and detection of card fraud using case management /alert system.
- Channel reports or tools to detect any unusual activity or fraud pattern
- Out-of-band reports generated different Applications
- Often Tags and identify Possible fraud Patterns
- Always reviews numerous real-time alerts and non-realtime, for the prevention and detection of card fraud, ACH fraud, IVR, Personal & Business online banking.
- Always performs outbound call backs for the following scenarios: verify transactions with high amounts, anomalies in the fraud alerts outside customer's normal behavior, etc.
- Take appropriate and timely actions to block and prevent future fraud while minimizing negative customer impact.
- Processes all disputes according to regulatory guidelines Adheres to all rules and parameters set by the Fraud Prevention unit, Risk Management and Security Areas.
- Provide daily case information for further analysis and investigation.
- Works effectively with peers and leadership by communicating fraud trends and sharing ideas and information in a constructive and positive manner.
- Keep abreast of Fraud trends that impact financial payment industry.
- May represent Fraud Operations in cross-functional initiatives to proactively prevent fraud.
- Maintains or exceeds established standards for customer service.
- Demonstrated ability in leading root cause analysis
- Strong analytical, interpretive, and problem solving skills, which will require interpreting large amounts of data and its impact in both operational and financial areas required
- Ability to organize/manage multiple priorities and projects
- Ability to develop effective working relationships, internal and external to Fraud, Claims and Disputes
- Must be adaptable to changing work priorities to address fast-moving fraud trends
Minimum Education and/or Certifications Requirements:
- Associate Degree or equivalent of experience
- ABA Certificate in Fraud Prevention
Minimum Work Experience Requirements:
- One years of banking experience.
- Ability to multi-task, conflict management, and telephone etiquette
- Experience in a card payment or loss prevention environment preferred.
- Flexible schedule to work nights, holidays and weekends
Technical and/or Other Essential Knowledge:
- Fluency in Windows Operating Systems
- Fluent knowledge in Windows Office: Outlook, Excel, Word and Powerpoint
- Familiarity with multiple browsers, multiple tabs, window navigation and instant messenger tools
- Basic eCommerce specific to banking portals, online authentication, identity and fraud protection highly desired