Seward Community Co-op- Franklin Store
Job Description
Assistant Deli Manager-Counter
Purpose: To provide efficient daily workflow at the Deli Counter; to oversee exceptional presentation of the deli counter areas; and to assist Deli Manager in meeting department goals for customer service, sales, margins and turns.
Status: Full-time. Reports to Deli Manager. Supervises Deli Counter Shift Leads and Staff, Cheese Counter Staff and Cheese Re-Buyer.
Salary Range $46,800-$65,000
Responsibilities:
Personnel Management
- Supervise all counter staff
- Evaluate and review all counter staff in conjunction with the Deli Manager
- Ensure training of new hires
- Assist in development of training materials for all counter staff
- Maintain a department schedule that ensures adequate staff coverage to provide excellent customer service and that meets department operational needs within the department's budget goals.
- Ensure excellent customer service by all staff in the deli
- Coordinate and facilitate all counter quarterly meetings
- Maintain open communication between all counter staff and Deli Manager
- Uphold all store policies and procedures
- Hire staff following established processes with the Deli Manager
- Monitor employee performance and follow established disciplinary processes as appropriate with the Deli Manager
Operations
- Oversee daily work flow of the Deli counter
- Assist deli manager in meeting sales, margin and turn goals
- Maintain well-organized departments
- Assist supervisors and managers with recipe development
- Coordinate service area needs with the Assistant Deli Manager-Kitchen
- Order and receive products for all counter operations
- Promptly address returns and credits
- Track all Credit Returns
- Maintain cleaning schedules for the counter
- Maintain attractive and stocked deli and cheese cases, ensuring proper rotation of product and proper signage.
- Ensure health department regulations are followed in all deli and cheese procedures
- Wash hands routinely, frequently and properly to ensure the safety of our products per Seward Co-ops Hand Washing Policy.
- Act as floor warden during emergencies per training provided
- Maintain and monitor equipment.
- Maintain appropriate inventory, avoiding over and out of stocks.
- Merchandise deli counter areas as needed, and in accordance with store policies.
- Cover shifts vacated due to illness/absence
- Participate in departmental inventories and projects
- Place and put away orders as needed.
- Create and assist with production/prep lists as needed.
- Assist the Deli Managers in taking catering requests. Oversee the completion of Catering orders, food quality, order accuracy and on-time delivery.
- Review movement reports, adjusting production and ordering accordingly.
- Work with Deli Managers and Creamery Supervisors to achieve departmental goals.
- Work with all Managers and Shift Leads to maintain excellent communication, and respond to concerns in a timely fashion.
Customer Service
- Provide excellent customer service and monitor customer service by kitchen and all counter staff.
- Communicate and address customer requests and concerns in cooperation with Deli Manager.
Other
- Attend departmental/store meetings
- Wash hands routinely, frequently and properly to ensure the safety of our products per Seward Co-ops Hand Washing Policy.
- Attend trainings and certification classes as needed.
- Participate in quarterly inventory
- Other projects as assigned by the Deli Manager
- Train small groups.
Qualifications:
Essential
- 3 years of supervisory experience
- Excellent communication skills
- Excellent customer service skills
- Self-motivated, organized, responsible, flexible
- Food Service Manager Certification
- Good sense of taste/smell
- Professional food handling experience
- Buying/ordering experience
- Ability to work with a team to achieve departmental goals
- Experience with natural foods
- English proficiency
- Attention to Detail
- Computer skills
Functional
- Ability to work in front of a computer screen for long periods of time.
- Ability to stand, bend, stoop, reach, squat and walk for extended periods of time per shift
- Must have valid driver's license on file if driving between locations for support
- Bend and lift loads, not to exceed 50 pounds. Push and pull carts weighing up to 100 pounds
- Ability to freely access all areas of the store including offices, sales floor, back stock areas, and walk-in coolers and freezers
- Ability to move or handle merchandise throughout the store generally weighing up to 50 pounds
- Repetitive use of hands for grasping, pushing, pulling, and fine manipulation
Preferred
- Multilingual is a plus
- Demonstrated ability to work with customers and co-workers from various cultural backgrounds
- Experience with Natural Foods
- Currently Serve Safe Certified