100% onsite position -- Madison, NJ
Duration: 3 months
Hours: 8 AM - 4 PM
Position Overview:
The Franchise Enablement Coordinator is responsible for supporting franchise system growth and compliance by coordinating recruiting program operations and franchise compliance activities. This role ensures operational excellence, accuracy, and adherence to brand and legal standards.
This position works cross-functionally with internal stakeholders (Finance, Legal, Brand Leadership, IT, Compliance) and external partners (franchisees, vendors) to deliver high-quality service, manage high-volume workflows, support contract-related processes, and uphold compliance requirements. The ideal candidate is detail-oriented, highly organized, analytical, and driven to improve processes while delivering exceptional customer service in a fast-paced, high-volume environment requiring exceptional attention to detail and accuracy.
Key Responsibilities:
Franchise Recruiting & Program Support
Manage recruiting program intake, including monitoring shared inbox and responding to franchisee inquiries and submissions.
Create and manage CRM requests to validate and process agent submissions.
Prepare, track, and support execution of recruitment-related documents (e.g., Conversion Promissory Notes) within contract lifecycle systems.
Serve as a key point of contact for franchisees and internal stakeholders.
Franchise Compliance
Support compliance processes, including compliance of domestic and international watch lists.
Identify, research, and track potential compliance issues and partner with stakeholders to resolve them.
Maintain accurate franchisee records and ensure proper documentation, approvals, and audit trails, including monitoring shared inbox.
Assist with tracking violations, intent to terminate, termination and other contractual obligations.
Prepare, draft, and coordinate compliance-related agreements, notices, intent to terminate letters, termination documents, and other franchise compliance correspondence in partnership with Legal and business stakeholders.
Cross-Functional Collaboration & Service
Partner with Finance, Legal, Compliance, Brand teams, and IT to support initiatives and resolve issues.
Deliver responsive, high-quality customer service.
Communicate program updates, compliance requirements, and process improvements effectively.
Operational Excellence & Continuous Improvement
Maintain strong attention to detail across high-volume administrative and compliance workflows.
Identify process gaps and recommend enhancements to systems, workflows, and reporting.
Qualifications:
Required
Experience in operations, franchise support, compliance, contract administration, or related field
Strong analytical and problem-solving skills
Excellent organizational and time management abilities, with the ability to handle multiple priorities
Strong communication and customer service skills
High attention to detail and commitment to accuracy
Proficiency in Microsoft Office and experience with CRM or contract management systems
Ability to work both independently and cross-functionally in a fast-paced environment
Preferred
Franchise industry experience
Familiarity with franchise agreements, compliance standards, or contract lifecycle processes
Experience with data analysis or reporting tools
Exposure to MLS data or real estate operations
Ability to pass Background, Drug Screen and if applicable Medical (i.e. Vision, Hearing, or Physical) if Required by Client.
Medical, dental, vision, ancillary coverage and 401k benefits are available.