Franchise Business Coach

Responsive recruiter

Benefits:

• 401(k) matching
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Paid time off
• Wellness resources

Surface Experts is a rapidly growing franchise system with new franchises joining our system each month. We care about our people and want them to love where they work and who they work with. As our system grows, we're looking for a business-minded Franchise Business Coach based on the East Coast to work directly with franchise owners, challenge their thinking, and drive meaningful business results.

Job Summary

The Franchise Business Coach is a key partner to franchise owners and a primary connection to Surface Experts HQ. This role is focused on improving performance, driving accountability, and helping owners execute against clear business priorities. You'll work closely with franchisees to strengthen sales, profitability, operations, and team performance while ensuring alignment with brand standards.

This is not a reactive support role. It's a hands-on coaching position centered on execution, follow-through, and results. This role is best suited for someone who has operated in a similar capacity within a growing franchise system and understands what it takes to drive performance across portfolio owners.

Job Responsibilities

• Coach franchise owners to improve financial performance, sales growth, and operational execution
• Use KPIs and financials to assess performance, identify gaps, and drive action
• Hold franchisees accountable to goals, commitments, and brand standards
• Support owners across core business areas including sales, staffing, training, retention, and goal setting
• Help franchisees consistently implement Surface Experts systems and processes
• Ensure franchisee compliance with brand standards and address issues when needed
• Identify trends across the system and share insights with senior leadership
• Facilitate collaboration and sharing of best practices across franchisees
• Problem-solve alongside owners and identify practical, scalable solutions

Job Requirements

• 5+ years of experience in franchise operations, small business ownership, or multi-unit management
• Direct experience as a Franchise Business Coach, Director of Franchise Operations, or similar field-based role within a growing franchise organization strongly preferred.
• Strong business and financial acumen
• Proven experience coaching, advising, or leading others to measurable results
• Ability to evaluate performance, prioritize issues, and drive accountability
• Strong relationship and communication skills, including the ability to have tough conversations when needed

Job Details

Type: Full-time, permanent

Travel: 50%+ within the U.S. (primarily East Coast markets)

Location: Remote / hybrid, must be based on the East Coast

HQ: Spokane, Washington

Compensation: $90,000-$100,000 base salary, plus bonus potential

Benefits: Paid holidays, vacation, and health benefits

Characteristics for Success

You're practical, direct, and results-focused. You enjoy working with franchise owners, understand the realities of franchising, and know how to balance empathy with accountability. You're comfortable in a growing system and energized by helping bring clarity, structure, and consistency as the brand scales. Your equally comfortable working from a home office and being in the field observing, coaching, and driving results alongside franchisees.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Ability to communicate orally. Hearing and vision within normal ranges with or without an assisted hearing device.
• No heavy lifting is expected, though occasional exertion of up to 25 lbs. of force may be required.
• The position is full-time and remote.
• Ability to travel frequently (50%+), including air travel and driving between locations
• Ability to work onsite in franchise locations including standing, walking job sites, and engaging in field-based coaching
• Role includes a mix of home office work and active in field responsibilities

Surface Experts is an Equal Opportunity, Affirmative Action Employer. Qualified applicants are considered without regard to race, color, religion, citizenship, sex (including gender identity, gender expression and pregnancy), sexual orientation, age, national origin, military or veteran status, political preference, marital status, mental or physical disability including medical condition), genetic information or other status protected by law. If you require an accommodation in order to apply to this position, please contact your local recruiting representative at careers@surfaceexperts.com

This is a remote position.

Compensation: $90,000.00 - $100,000.00 per year

About Surface Experts

Surface Experts is an all-inclusive surface repair service provider. We repair small damage to surfaces like Floors, Countertops, Bathtubs, Cabinets, Appliances, Furniture, Elevator Panels … Almost Everything!. We pride ourselves in our ability to provide incredibly fast service, while maintaining a friendly and professional atmosphere in our support center and on jobsites. We combine old school skill sets with new technology and products, resulting in a durable and appealing repair all provided with a smile.

• Most repairs are simple and smaller than a dinner plate, yet our competition focuses on complete resurfacing. Our objective is a happy customer and a long-term relationship. We focus on saving our customers time, money and wasted materials that end up in a landfill.
• Our typical repair requires only 1 to 2 tablespoons of product so our technicians can carry their entire set of tools and equipment in a small vehicle. Our approach is clean and free of odors in less than two hours.

Our Mission

Our mission is to develop outstanding teams by investing in strong relationships. Together we work to solve our customers' problems by reducing the waste of time, money and materials which end up in landfills.

Our Vision

To establish and lead a nationally recognized market for surface repair as an alternative to replacement or complete refinishing. Our goal is to be represented in every major metropolitan area, and for our brand to be synonymous with spot repair among all facilities and maintenance management.

Core Values

Serve Others

• Put Relationships First
• Be Humble

Be a Problem Solver

• Be Curious
• Seek to Understand the Cause of the Problem
• Work Smart
• Constantly Improve

Trust the Process

• Be Organized
• Be Teachable
• Put Business Needs Above Personal Wants

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Surface Experts Corporate.