Founding Product Support

Founding Product Support

• Title of Role: Founding Product Support
• Location: San Francisco, onsite
• Company Stage of Funding: Venture-Backed — Artificial Intelligence (AI)
• Office Type: Onsite
• Salary: $120K–$150K

Company Description

We're representing a rapidly growing startup in the artificial intelligence space that is on a mission to redefine user engagement through innovative technology. This company is focused on building a seamless connection between users and their product, ensuring that every interaction is meaningful and impactful. As they continue to expand, they are looking for passionate individuals to join their founding team and help shape the future of user support.

What You Will Do

• Own user support by responding to inquiries and troubleshooting issues across email and in-app channels, delivering a high-quality, human-centric experience.
• Collaborate directly with product and engineering teams to resolve user issues, reproduce bugs, and translate user feedback into actionable insights for the product roadmap.
• Develop a comprehensive understanding of the product to proactively guide users and create help content, onboarding guides, and documentation.
• Analyze user feedback to identify patterns in friction points, 'aha moments', and feature requests to inform product and go-to-market strategy.
• Leverage AI tools, including the company's own technology, to establish a scalable and efficient support and engagement system.

Ideal Candidate Background

• 4-7 years of experience in product support or a related field, ideally within a tech or AI environment.
• Proven ability to communicate effectively with users and translate their needs into actionable product insights.
• Strong troubleshooting skills and experience in a fast-paced, user-centric environment.
• Familiarity with AI technologies and a passion for leveraging them to enhance user experience.

Preferred

• Experience building user support functions from the ground up in a startup environment.
• Knowledge of user experience best practices and methodologies.
• Familiarity with analytics tools to measure user satisfaction and engagement metrics.

Compensation and Benefits

The base salary for this role ranges from $120K to $150K, offering a competitive compensation package that reflects the value of your contributions to the team. Join a dynamic environment where your work will directly impact the growth and success of the company.