Forward Deployed Engineer

ABOUT THE ROLE

As a Senior Forward Deployed Engineer, you’ll deliver our voice AI solutions to enterprise clients, embedding with their teams to build production-ready systems. You’ll bridge technical and non-technical stakeholders with exceptional communication, driving adoption and shaping our platform through customer insights.

KEY RESPONSIBILITIES

• Lead end-to-end delivery of projects using Retell's voice agent platform - from prototyping to production, communicating progress and risks clearly.

• Become go-to experts on building voice AI solutions, especially LLM prompting tips & tricks.

• Build full-stack integrations (Python, JavaScript) with enterprise tools (e.g. CRMs, ERPs, scheduling tools)

• Partner with sales to engage clients to gather requirements, prototype demos, and present system designs.

• Scope projects, resolve blockers, and align teams with concise updates.

• Codify reusable patterns into tools or platform components.

• Translate field feedback into actionable product and GTM recommendations.

YOU MIGHT THRIVE IF

• Have 2+ years in customer-facing technical roles (e.g., Solutions Engineer, Technical PM, Customer Success/Support engineer, Ex-founder).

• Excel at communication & explaining complex technical concepts to non-technical audiences.

• Have delivered systems in fast-paced, ambiguous settings.

• Write production-grade code (Python, JavaScript, or similar).

• Understand LLM-powered systems and their impact on user experience.

• Proactively manage risks and maintain momentum under pressure.