Forestry Lead Auditor

Job Responsibilities

The Forestry Auditor is responsible for the oversight and co-ordination of the Audit Process, Technical activities, and governance for the program under their responsibility within Bureau Veritas Certification NA, including maintenance and expansion of Bureau Veritas Certification client base and Achievement of the Program's key performance indicators (KPI).

The Forestry Auditor shall ensure the successful overall Management of the Forestry schemes to ensure no risk to the License to Operate (LTO) as well as maintenance of Customer satisfaction for these schemes. As part of their role, the Forestry Auditor may perform clients' certification audit activities for North America clients in accordance with Bureau Veritas Certification procedures and processes to ensure that mandates for the certification function are satisfied. This role will be responsible for the audit report completion and submission of files to Power Of Veto (POV), as well as the management and close-out of Nonconformities (NC) identified during any audits that they conduct. They will work with the Program Manager and Operations Team to ensure that the auditors are adhering to the Post audit timelines for Report submission and NC closeout and take remedial action against any auditor who does not achieve these KPIs.

Additional responsibilities may include liaising with External Oversight Bodies, as well as relevant Internal departments (including Schedulers and Account Managers) as well as completion of technical file reviews, Internal Witness audits, and deliver webinars to clients (as applicable). The primary purpose of the Forestry Auditor is to be the ultimate responsibility within the forestry program for the management of the certification process and ensuring all scheme requirements and BVCNA requirements (including KPIs) are met and LTOs maintained.

• Accountabilities
• Conduct audits according to scheme specifications and BVC requirements.
• Audit Report Completion and Submission
• Manage and close-out NCs identified during audit activities
• Technical File Reviews and Certification Decisions
• Customer Complaint and Appeal Reviews
• Customer Satisfaction Survey Analysis
• Internal Audit Management
• Standard related I-Evaluate/Corrective Action Response
• Management Review Input Submission
• Support Sales to Maintain Revenue Growth
• Maintain Customer Satisfaction Levels (80% or higher)
• Deliver White Papers/e-Learning/Webinars to Clients or other Interested parties
• Provide Standard Specific Related Training (as needed, and when there are changes)
• Manage Workflows in Internal/External Databases
• Key Attributes

A level of performance that meets or exceeds expectations, that is a combination of:

• The capacity of delivering sustained results over time
• A sustained track record of being a role model for BV Absolutes & Values
• Ability to lead teams and develop personnel
• Ability to implement projects and manage risk
• A self-awareness of strengths, development needs and performance
• Recognizing and achieving group goals and objectives

A level of potential which is a combination of:

• Ambition
• Learning agility
• Resilience
• Managing through ambiguity
• Sees the big picture

Key Competencies

• Self-management for time and scheduling
• Communication, presentation skills
• Project management
• People management
• General IT skills
• Good command of English (spoken and written)
• Subject Matter Expertise
• Technical Writing and Review skills

Feedback Methodology

• Performance Reviews
• E-Learning platform/External Training
• BVC departmental feedback.
• Field resource feedback